Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners
Online courses often include interface designs that do not support a positive learner experience. Literature shows a variety of heuristics to detect issues of online courses. While heuristic-based inspection of usability is a dominant method for evaluating digital systems, these methods cannot be e...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Online Learning Consortium
2021-12-01
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| Series: | Online Learning |
| Subjects: | |
| Online Access: | https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2439 |
| _version_ | 1797326987076829184 |
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| author | Isa Jahnke Nathan Riedel Kanupriya Singh Joi Moore |
| author_facet | Isa Jahnke Nathan Riedel Kanupriya Singh Joi Moore |
| author_sort | Isa Jahnke |
| collection | DOAJ |
| description |
Online courses often include interface designs that do not support a positive learner experience. Literature shows a variety of heuristics to detect issues of online courses. While heuristic-based inspection of usability is a dominant method for evaluating digital systems, these methods cannot be easily transferred to online courses. To close this gap, we identified an initial set of social, technical, and pedagogical related items (STP) heuristics based on literature. Next, we analyzed this set using empirical data from two online courses. In total, we analyzed 195 problems with the goal to substantiate a final set of 14 STP heuristics. This new set allows for efficiently evaluating online courses by supporting evaluators and instructional designers in uncovering the most crucial issues and improving the learner experience. Finally, based on this work, we discuss a definition of learner experience for the emerging field of learner experience design and research.
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| first_indexed | 2024-03-08T06:32:03Z |
| format | Article |
| id | doaj.art-25ae24628b314a9a900de08ce0ce8923 |
| institution | Directory Open Access Journal |
| issn | 2472-5749 2472-5730 |
| language | English |
| last_indexed | 2024-03-08T06:32:03Z |
| publishDate | 2021-12-01 |
| publisher | Online Learning Consortium |
| record_format | Article |
| series | Online Learning |
| spelling | doaj.art-25ae24628b314a9a900de08ce0ce89232024-02-03T11:10:03ZengOnline Learning ConsortiumOnline Learning2472-57492472-57302021-12-0125410.24059/olj.v25i4.2439Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult LearnersIsa Jahnke0Nathan Riedel1Kanupriya Singh2Joi Moore3University of Missouri-ColumbiaUniversity of Missouri-ColumbiaUniversity of Missouri-ColumbiaUniversity of Missouri-Columbia Online courses often include interface designs that do not support a positive learner experience. Literature shows a variety of heuristics to detect issues of online courses. While heuristic-based inspection of usability is a dominant method for evaluating digital systems, these methods cannot be easily transferred to online courses. To close this gap, we identified an initial set of social, technical, and pedagogical related items (STP) heuristics based on literature. Next, we analyzed this set using empirical data from two online courses. In total, we analyzed 195 problems with the goal to substantiate a final set of 14 STP heuristics. This new set allows for efficiently evaluating online courses by supporting evaluators and instructional designers in uncovering the most crucial issues and improving the learner experience. Finally, based on this work, we discuss a definition of learner experience for the emerging field of learner experience design and research. https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2439Online CoursesEvaluationHeuristicsUsabilityOnline LearningAdults |
| spellingShingle | Isa Jahnke Nathan Riedel Kanupriya Singh Joi Moore Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners Online Learning Online Courses Evaluation Heuristics Usability Online Learning Adults |
| title | Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners |
| title_full | Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners |
| title_fullStr | Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners |
| title_full_unstemmed | Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners |
| title_short | Advancing Sociotechnical-Pedagogical Heuristics for the Usability Evaluation of Online Courses for Adult Learners |
| title_sort | advancing sociotechnical pedagogical heuristics for the usability evaluation of online courses for adult learners |
| topic | Online Courses Evaluation Heuristics Usability Online Learning Adults |
| url | https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2439 |
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