The Effects of Multilevel Orientations on Frontline Deliberate Learning
The study proposes a frontline deliberate learning (FDL) process involving knowledge generation, knowledge articulation, and knowledge codification, which enable organizations to capture knowledge embedded in the frontlines. It examines the antecedent effects of three orientations (i.e., performance...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2022-09-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440221127171 |
| _version_ | 1811258335648808960 |
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| author | Jiajun Wu Liwei Chen |
| author_facet | Jiajun Wu Liwei Chen |
| author_sort | Jiajun Wu |
| collection | DOAJ |
| description | The study proposes a frontline deliberate learning (FDL) process involving knowledge generation, knowledge articulation, and knowledge codification, which enable organizations to capture knowledge embedded in the frontlines. It examines the antecedent effects of three orientations (i.e., performance, learning, and customer orientation) at both the individual dispositional level and strategic business unit (SBU) level on frontline deliberate learning. The proposed model was tested using survey data from multiple respondents from the healthcare industry. The results indicate that knowledge articulation plays a mediating role in the influence of knowledge generation on knowledge codification. Individual performance, learning, and customer orientation primarily affect knowledge generation. However, these three orientations at the unit level have different effects on knowledge articulation and the unit level’s codification. |
| first_indexed | 2024-04-12T18:11:50Z |
| format | Article |
| id | doaj.art-25b8497881b0431490a463b98315bfcd |
| institution | Directory Open Access Journal |
| issn | 2158-2440 |
| language | English |
| last_indexed | 2024-04-12T18:11:50Z |
| publishDate | 2022-09-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | SAGE Open |
| spelling | doaj.art-25b8497881b0431490a463b98315bfcd2022-12-22T03:21:46ZengSAGE PublishingSAGE Open2158-24402022-09-011210.1177/21582440221127171The Effects of Multilevel Orientations on Frontline Deliberate LearningJiajun Wu0Liwei Chen1Sanming University, Fujian, ChinaSanming University, Fujian, ChinaThe study proposes a frontline deliberate learning (FDL) process involving knowledge generation, knowledge articulation, and knowledge codification, which enable organizations to capture knowledge embedded in the frontlines. It examines the antecedent effects of three orientations (i.e., performance, learning, and customer orientation) at both the individual dispositional level and strategic business unit (SBU) level on frontline deliberate learning. The proposed model was tested using survey data from multiple respondents from the healthcare industry. The results indicate that knowledge articulation plays a mediating role in the influence of knowledge generation on knowledge codification. Individual performance, learning, and customer orientation primarily affect knowledge generation. However, these three orientations at the unit level have different effects on knowledge articulation and the unit level’s codification.https://doi.org/10.1177/21582440221127171 |
| spellingShingle | Jiajun Wu Liwei Chen The Effects of Multilevel Orientations on Frontline Deliberate Learning SAGE Open |
| title | The Effects of Multilevel Orientations on Frontline Deliberate Learning |
| title_full | The Effects of Multilevel Orientations on Frontline Deliberate Learning |
| title_fullStr | The Effects of Multilevel Orientations on Frontline Deliberate Learning |
| title_full_unstemmed | The Effects of Multilevel Orientations on Frontline Deliberate Learning |
| title_short | The Effects of Multilevel Orientations on Frontline Deliberate Learning |
| title_sort | effects of multilevel orientations on frontline deliberate learning |
| url | https://doi.org/10.1177/21582440221127171 |
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