Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members

Telepresence robots are being increasingly used in long-term care (LTC) homes for virtual visits between families and residents. This study investigated the impacts and experiences of residents and their families using a telepresence robot (Double 3) for 4 to 12 months during the COVID-19 pandemic....

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Main Authors: Lillian Hung PhD, Grace Hu BSc, Joey Wong MHLP, Haopu Ren MHLP, Nazia Ahmed MSc, Ali Hussein BSc Candidate, Erika Young MHLP, Annette Berndt, Jim Mann LLD, Rekesh Corepal PhD, Lily Wong
Format: Article
Language:English
Published: SAGE Publishing 2023-04-01
Series:Gerontology and Geriatric Medicine
Online Access:https://doi.org/10.1177/23337214231166208
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author Lillian Hung PhD
Grace Hu BSc
Joey Wong MHLP
Haopu Ren MHLP
Nazia Ahmed MSc
Ali Hussein BSc Candidate
Erika Young MHLP
Annette Berndt
Jim Mann LLD
Rekesh Corepal PhD
Lily Wong
author_facet Lillian Hung PhD
Grace Hu BSc
Joey Wong MHLP
Haopu Ren MHLP
Nazia Ahmed MSc
Ali Hussein BSc Candidate
Erika Young MHLP
Annette Berndt
Jim Mann LLD
Rekesh Corepal PhD
Lily Wong
author_sort Lillian Hung PhD
collection DOAJ
description Telepresence robots are being increasingly used in long-term care (LTC) homes for virtual visits between families and residents. This study investigated the impacts and experiences of residents and their families using a telepresence robot (Double 3) for 4 to 12 months during the COVID-19 pandemic. A total of 51 participants were recruited through purposive sampling, including 9 residents, 15 family members, and 27 staff from 4 LTC homes in British Columbia, Canada. Conversational interviews were conducted with residents and family members. Focus groups and one-to-one interviews were held with frontline staff. Thematic analysis was performed, with five themes identified: (1) Stay connected, (2) Regain autonomy, (3) Relieve caregiver burden, (4) Environmental and technical issues, and (5) Scheduling concerns. In conclusion, telepresence robots helped maintain social connections between residents and families, despite the COVID-19 restrictions.
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spelling doaj.art-25e8558c2c344224b4fe781bd45c8f332023-04-04T13:04:10ZengSAGE PublishingGerontology and Geriatric Medicine2333-72142023-04-01910.1177/23337214231166208Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family MembersLillian Hung PhD0Grace Hu BSc1Joey Wong MHLP2Haopu Ren MHLP3Nazia Ahmed MSc4Ali Hussein BSc Candidate5Erika Young MHLP6Annette Berndt7Jim Mann LLD8Rekesh Corepal PhD9Lily Wong10University of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaAlzheimer Society of British Columbia, Vancouver, CanadaUniversity of British Columbia, Vancouver, CanadaTelepresence robots are being increasingly used in long-term care (LTC) homes for virtual visits between families and residents. This study investigated the impacts and experiences of residents and their families using a telepresence robot (Double 3) for 4 to 12 months during the COVID-19 pandemic. A total of 51 participants were recruited through purposive sampling, including 9 residents, 15 family members, and 27 staff from 4 LTC homes in British Columbia, Canada. Conversational interviews were conducted with residents and family members. Focus groups and one-to-one interviews were held with frontline staff. Thematic analysis was performed, with five themes identified: (1) Stay connected, (2) Regain autonomy, (3) Relieve caregiver burden, (4) Environmental and technical issues, and (5) Scheduling concerns. In conclusion, telepresence robots helped maintain social connections between residents and families, despite the COVID-19 restrictions.https://doi.org/10.1177/23337214231166208
spellingShingle Lillian Hung PhD
Grace Hu BSc
Joey Wong MHLP
Haopu Ren MHLP
Nazia Ahmed MSc
Ali Hussein BSc Candidate
Erika Young MHLP
Annette Berndt
Jim Mann LLD
Rekesh Corepal PhD
Lily Wong
Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
Gerontology and Geriatric Medicine
title Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
title_full Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
title_fullStr Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
title_full_unstemmed Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
title_short Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members
title_sort telepresence robots in long term care settings in british columbia during the covid 19 pandemic analyzing the experiences of residents and family members
url https://doi.org/10.1177/23337214231166208
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