Building Patient Loyalty in Pharmacy Service: A Comprehensive Model

Building Patient Loyalty in Pharmacy Service: A Comprehensive Model

The function of pharmacy services has been expanded becomes patient-centered care. Pharmacy services are an important part of creating provider-patient relationships which are currently a popular indicator of healthcare quality. Customer loyalty reflects a strong and positive relationship between cu...

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Bibliographic Details
Main Authors:	prasojo pribadi, Satibi, Susi Ari Kristina, Suci Paramitasari Syahlani
Format:	Article
Language:	English
Published:	Universitas Gadjah Mada 2021-06-01
Series:	Indonesian Journal of Pharmacy
Subjects:	patient loyalty, emotion, satisfaction, trust, hospital
Online Access:	https://jurnal.ugm.ac.id/v3/IJP/article/view/1326

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