Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu
This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, w...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Medan Area
2022-03-01
|
| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/5876 |
| _version_ | 1826954117753339904 |
|---|---|
| author | Deni Triyanto Kismartini Kismartini Henny Aprianty Puteri Novelia |
| author_facet | Deni Triyanto Kismartini Kismartini Henny Aprianty Puteri Novelia |
| author_sort | Deni Triyanto |
| collection | DOAJ |
| description | This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented. |
| first_indexed | 2024-03-07T17:17:50Z |
| format | Article |
| id | doaj.art-268c24bc50dc43ea8987dcb415bacc92 |
| institution | Directory Open Access Journal |
| issn | 2085-0328 |
| language | English |
| last_indexed | 2025-02-17T23:32:15Z |
| publishDate | 2022-03-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj.art-268c24bc50dc43ea8987dcb415bacc922024-12-02T04:33:15ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282022-03-0111252753210.31289/perspektif.v11i2.58763049Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di BengkuluDeni Triyanto0Kismartini Kismartini1Henny Aprianty2Puteri Novelia3Universitas DiponegoroUniversitas DiponegoroUniversitas Prof Dr Hazairin SHUniversitas Prof Dr Hazairin SHThis study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented.http://ojs.uma.ac.id/index.php/perspektif/article/view/5876e-governmentonline passportpublic servicebengkulu |
| spellingShingle | Deni Triyanto Kismartini Kismartini Henny Aprianty Puteri Novelia Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu Perspektif: Jurnal Ilmu-ilmu Sosial e-government online passport public service bengkulu |
| title | Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu |
| title_full | Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu |
| title_fullStr | Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu |
| title_full_unstemmed | Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu |
| title_short | Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu |
| title_sort | penerapan aplikasi pendaftaran antrean paspor online dalam upaya meningkatkan pelayanan publik di bengkulu |
| topic | e-government online passport public service bengkulu |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/5876 |
| work_keys_str_mv | AT denitriyanto penerapanaplikasipendaftaranantreanpasporonlinedalamupayameningkatkanpelayananpublikdibengkulu AT kismartinikismartini penerapanaplikasipendaftaranantreanpasporonlinedalamupayameningkatkanpelayananpublikdibengkulu AT hennyaprianty penerapanaplikasipendaftaranantreanpasporonlinedalamupayameningkatkanpelayananpublikdibengkulu AT puterinovelia penerapanaplikasipendaftaranantreanpasporonlinedalamupayameningkatkanpelayananpublikdibengkulu |