The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning
AbstractThis study aims to investigate the range of the application of total quality standards in accordance with the European Foundation Quality Management (EFQM) in the strategic planning of the University of Science and Technology (UST), Yemen, by answering the main question:- To what extent the...
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| Format: | Article |
| Language: | Arabic |
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University of Science and Technology, Yemen
2016-09-01
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| Series: | المجلة العربية لضمان جودة التعليم الجامعي |
| Subjects: | |
| Online Access: | https://journals.ust.edu/index.php/AJQAHE/article/view/1068 |
| _version_ | 1818236591066316800 |
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| author | Riyadh Yahya Alghaili Abdullah Ahmad Alshuraimi |
| author_facet | Riyadh Yahya Alghaili Abdullah Ahmad Alshuraimi |
| author_sort | Riyadh Yahya Alghaili |
| collection | DOAJ |
| description | AbstractThis study aims to investigate the range of the application of total quality standards in accordance with the European Foundation Quality Management (EFQM) in the strategic planning of the University of Science and Technology (UST), Yemen, by answering the main question:-
To what extent the total quality standards that are based on the EFQM are applied in the strategic planning from the viewpoint of UST senior management and medium management?
In order to achieve the objectives of the study, the researchers adopted the descriptive analytical method by using the case study. the researchers reached the following findings:
1- The findings showed that the senior management at the university has a role in the process of planning as the respondents agreed with the rate (%74.7). This role represented in some aspects such as formation of work teams for planning, training, and participating in some of their works.
2- The findings also showed that there is a limited participation of staff in the process of strategic planning at UST as the respondents agreed with the rate (%63.3).
3- The findings showed that there is acceptable application for some modern methods that are used to determine the customer’s needs during the process of strategic planning at UST. The respondents agreed with rate (%63.0).
4- The findings investigated that there is acceptable dependence on accurate information in the strategic planning at UST. The respondents agreed with the rate (%67.9).
5- The findings illustrated that there is a lack in disseminating the strategy for all staff at UST as the respondents agreed with the rate (%59.2).
The findings generally show that there is a clear weakness in the application of total quality standards based on the EFQM during the planning process. |
| first_indexed | 2024-12-12T12:12:18Z |
| format | Article |
| id | doaj.art-2712eaf3f33d439b9cfac674c788846b |
| institution | Directory Open Access Journal |
| issn | 2308-5347 2308-5355 |
| language | Arabic |
| last_indexed | 2024-12-12T12:12:18Z |
| publishDate | 2016-09-01 |
| publisher | University of Science and Technology, Yemen |
| record_format | Article |
| series | المجلة العربية لضمان جودة التعليم الجامعي |
| spelling | doaj.art-2712eaf3f33d439b9cfac674c788846b2022-12-22T00:24:50ZaraUniversity of Science and Technology, Yemenالمجلة العربية لضمان جودة التعليم الجامعي2308-53472308-53552016-09-019416318810.20428/ajqahe.v9i4.1068970The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic PlanningRiyadh Yahya AlghailiAbdullah Ahmad AlshuraimiAbstractThis study aims to investigate the range of the application of total quality standards in accordance with the European Foundation Quality Management (EFQM) in the strategic planning of the University of Science and Technology (UST), Yemen, by answering the main question:- To what extent the total quality standards that are based on the EFQM are applied in the strategic planning from the viewpoint of UST senior management and medium management? In order to achieve the objectives of the study, the researchers adopted the descriptive analytical method by using the case study. the researchers reached the following findings: 1- The findings showed that the senior management at the university has a role in the process of planning as the respondents agreed with the rate (%74.7). This role represented in some aspects such as formation of work teams for planning, training, and participating in some of their works. 2- The findings also showed that there is a limited participation of staff in the process of strategic planning at UST as the respondents agreed with the rate (%63.3). 3- The findings showed that there is acceptable application for some modern methods that are used to determine the customer’s needs during the process of strategic planning at UST. The respondents agreed with rate (%63.0). 4- The findings investigated that there is acceptable dependence on accurate information in the strategic planning at UST. The respondents agreed with the rate (%67.9). 5- The findings illustrated that there is a lack in disseminating the strategy for all staff at UST as the respondents agreed with the rate (%59.2). The findings generally show that there is a clear weakness in the application of total quality standards based on the EFQM during the planning process.https://journals.ust.edu/index.php/AJQAHE/article/view/1068university of science and technology (yemen)total quality standardsstrategic planningthe european foundation quality management (efqm). |
| spellingShingle | Riyadh Yahya Alghaili Abdullah Ahmad Alshuraimi The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning المجلة العربية لضمان جودة التعليم الجامعي university of science and technology (yemen) total quality standards strategic planning the european foundation quality management (efqm). |
| title | The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning |
| title_full | The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning |
| title_fullStr | The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning |
| title_full_unstemmed | The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning |
| title_short | The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning |
| title_sort | extent of the application of the university of science and technology of total quality standards in accordance with the european foundation quality management efqm in the strategic planning |
| topic | university of science and technology (yemen) total quality standards strategic planning the european foundation quality management (efqm). |
| url | https://journals.ust.edu/index.php/AJQAHE/article/view/1068 |
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