How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study
OBJECTIVES. The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. METHODS. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order t...
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| Format: | Article |
| Language: | English |
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Istituto Superiore di Sanità
2014-06-01
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| Series: | Annali dell'Istituto Superiore di Sanità |
| Subjects: | |
| Online Access: | http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S0021-25712014000200008&lng=en&tlng=en |
| _version_ | 1818506114501705728 |
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| author | Alice Mannocci Alessio Natali Vittoria Colamesta Antonio Boccia Giuseppe La Torre |
| author_facet | Alice Mannocci Alessio Natali Vittoria Colamesta Antonio Boccia Giuseppe La Torre |
| author_sort | Alice Mannocci |
| collection | DOAJ |
| description | OBJECTIVES. The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. METHODS. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order to estimate burn-out and quality of life levels. RESULTS. 227 questionnaires were collected. 78% of the sample was female and the mean age was 35.48 years (SD = 9.91). Among the participants, 40% were smokers, 42% regularly drinkers, 65% changed the body weight (more than 5 kg, in 1 year). The mental component score (MCS) was significantly better in subject that have a regularly life style, for example in those no change their body weight (p = 0.001), sleep more than 7 hours (p = 0.018) and followed a diet (p = 0.035). The DP (depersonalization) is significant higher in former smokers (p = 0.031), in underweight subjects (p = 0.025) and in the group that have a precarious employment of over 2 years (p = 0.013). CONCLUSIONS. This investigation shows that in this particular category of atypical workers depressive symptoms and quality of life were lower than the general population. It is important to underline that the interpretation of the results is limited partly by the observational character of the study. |
| first_indexed | 2024-12-10T22:00:08Z |
| format | Article |
| id | doaj.art-2768d1ae9c5342fbab7676f2da433d87 |
| institution | Directory Open Access Journal |
| issn | 0021-2571 |
| language | English |
| last_indexed | 2024-12-10T22:00:08Z |
| publishDate | 2014-06-01 |
| publisher | Istituto Superiore di Sanità |
| record_format | Article |
| series | Annali dell'Istituto Superiore di Sanità |
| spelling | doaj.art-2768d1ae9c5342fbab7676f2da433d872022-12-22T01:31:56ZengIstituto Superiore di SanitàAnnali dell'Istituto Superiore di Sanità0021-25712014-06-0150215315910.4415/ANN_14_02_08S0021-25712014000200008How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational studyAlice Mannocci0Alessio Natali1Vittoria Colamesta2Antonio Boccia3Giuseppe La Torre4Università di RomaUniversità di RomaUniversità di RomaUniversità di RomaUniversità di RomaOBJECTIVES. The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. METHODS. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order to estimate burn-out and quality of life levels. RESULTS. 227 questionnaires were collected. 78% of the sample was female and the mean age was 35.48 years (SD = 9.91). Among the participants, 40% were smokers, 42% regularly drinkers, 65% changed the body weight (more than 5 kg, in 1 year). The mental component score (MCS) was significantly better in subject that have a regularly life style, for example in those no change their body weight (p = 0.001), sleep more than 7 hours (p = 0.018) and followed a diet (p = 0.035). The DP (depersonalization) is significant higher in former smokers (p = 0.031), in underweight subjects (p = 0.025) and in the group that have a precarious employment of over 2 years (p = 0.013). CONCLUSIONS. This investigation shows that in this particular category of atypical workers depressive symptoms and quality of life were lower than the general population. It is important to underline that the interpretation of the results is limited partly by the observational character of the study.http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S0021-25712014000200008&lng=en&tlng=enquality of lifetemporary employmentcall centersatypical workersburnout |
| spellingShingle | Alice Mannocci Alessio Natali Vittoria Colamesta Antonio Boccia Giuseppe La Torre How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study Annali dell'Istituto Superiore di Sanità quality of life temporary employment call centers atypical workers burnout |
| title | How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study |
| title_full | How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study |
| title_fullStr | How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study |
| title_full_unstemmed | How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study |
| title_short | How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study |
| title_sort | how are the temporary workers quality of life and burn out in a call center temporary employment in italy a pilot observational study |
| topic | quality of life temporary employment call centers atypical workers burnout |
| url | http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S0021-25712014000200008&lng=en&tlng=en |
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