How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study

How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study

OBJECTIVES. The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. METHODS. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order t...

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Bibliographic Details
Main Authors: Alice Mannocci, Alessio Natali, Vittoria Colamesta, Antonio Boccia, Giuseppe La Torre
Format: Article
Language:English
Published: Istituto Superiore di Sanità 2014-06-01
Series:Annali dell'Istituto Superiore di Sanità
Subjects:
quality of life
temporary employment
call centers
atypical workers
burnout
Online Access:http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S0021-25712014000200008&lng=en&tlng=en

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