User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review
Background: Patient-centered care is at the forefront of the End TB strategy, yet little is known about user (patient's) experience and patient satisfaction with TB services. Our study aims to systematically review quantitative studies evaluating user experience and TB patient satisfaction with...
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| Format: | Article |
| Language: | English |
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Elsevier
2020-05-01
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| Series: | Journal of Clinical Tuberculosis and Other Mycobacterial Diseases |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405579420300127 |
| _version_ | 1819229617382227968 |
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| author | Danielle Cazabon Tripti Pande Paulami Sen Amrita Daftary Catherine Arsenault Himani Bhatnagar Kate O'Brien Madhukar Pai |
| author_facet | Danielle Cazabon Tripti Pande Paulami Sen Amrita Daftary Catherine Arsenault Himani Bhatnagar Kate O'Brien Madhukar Pai |
| author_sort | Danielle Cazabon |
| collection | DOAJ |
| description | Background: Patient-centered care is at the forefront of the End TB strategy, yet little is known about user (patient's) experience and patient satisfaction with TB services. Our study aims to systematically review quantitative studies evaluating user experience and TB patient satisfaction within the health care system. Methods: Five medical databases were systematically searched between January 1st, 2009 and December 31st, 2018. English studies assessing user experience and patient satisfaction within the healthcare system from a TB patient's perspective in low and middle-income countries, were included. Results: Thirty-five studies from 16 low and middle-income countries evaluated three major themes; facilities and patient centeredness (n = 23), patient-provider relationship (n = 22) and overall satisfaction (n = 19). Overall study quality was low as they used varying tools to measure user experience and patient satisfaction. Conclusion: Our study shows large variability in measurement of user experiences and patient satisfaction. Studies reported that patients were mostly satisfied with TB care services, and those that were dissatisfied were substantially more likely to be lost to follow-up. The high satisfaction rates could have been due to lack of education on good quality patient care or fear of losing access to health care. A standardized patient centered tool could be designed to help assess user experience and patient satisfaction to allow comparisons among health systems and countries. |
| first_indexed | 2024-12-23T11:16:01Z |
| format | Article |
| id | doaj.art-277d670fc9544cfb95576a6d59f7ca05 |
| institution | Directory Open Access Journal |
| issn | 2405-5794 |
| language | English |
| last_indexed | 2024-12-23T11:16:01Z |
| publishDate | 2020-05-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Clinical Tuberculosis and Other Mycobacterial Diseases |
| spelling | doaj.art-277d670fc9544cfb95576a6d59f7ca052022-12-21T17:49:12ZengElsevierJournal of Clinical Tuberculosis and Other Mycobacterial Diseases2405-57942020-05-0119User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic reviewDanielle Cazabon0Tripti Pande1Paulami Sen2Amrita Daftary3Catherine Arsenault4Himani Bhatnagar5Kate O'Brien6Madhukar Pai7McGill International TB Center, Montreal, CanadaMcGill International TB Center, Montreal, CanadaMcGill International TB Center, Montreal, Canada; Department of Epidemiology, Biostatistics and Occupational Health, McGill University, Montreal, CanadaSchool of Health Policy and Management, York University, Toronto, CanadaHarvard T.H. Chan School of Public Health, Boston, USAMcMaster University, Global Health Program, Hamilton, CanadaWe are TB/National TB Controllers Association, Smryna, USAMcGill International TB Center, Montreal, Canada; Department of Epidemiology, Biostatistics and Occupational Health, McGill University, Montreal, Canada; Corresponding author: Department of Epidemiology and Biostatistics, McGill University, 1020 Pine Ave West, Montreal, QC H3A 1A2, Canada.Background: Patient-centered care is at the forefront of the End TB strategy, yet little is known about user (patient's) experience and patient satisfaction with TB services. Our study aims to systematically review quantitative studies evaluating user experience and TB patient satisfaction within the health care system. Methods: Five medical databases were systematically searched between January 1st, 2009 and December 31st, 2018. English studies assessing user experience and patient satisfaction within the healthcare system from a TB patient's perspective in low and middle-income countries, were included. Results: Thirty-five studies from 16 low and middle-income countries evaluated three major themes; facilities and patient centeredness (n = 23), patient-provider relationship (n = 22) and overall satisfaction (n = 19). Overall study quality was low as they used varying tools to measure user experience and patient satisfaction. Conclusion: Our study shows large variability in measurement of user experiences and patient satisfaction. Studies reported that patients were mostly satisfied with TB care services, and those that were dissatisfied were substantially more likely to be lost to follow-up. The high satisfaction rates could have been due to lack of education on good quality patient care or fear of losing access to health care. A standardized patient centered tool could be designed to help assess user experience and patient satisfaction to allow comparisons among health systems and countries.http://www.sciencedirect.com/science/article/pii/S2405579420300127TuberculosisUser experiencePatient satisfactionHealth systemPublicPrivate |
| spellingShingle | Danielle Cazabon Tripti Pande Paulami Sen Amrita Daftary Catherine Arsenault Himani Bhatnagar Kate O'Brien Madhukar Pai User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review Journal of Clinical Tuberculosis and Other Mycobacterial Diseases Tuberculosis User experience Patient satisfaction Health system Public Private |
| title | User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review |
| title_full | User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review |
| title_fullStr | User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review |
| title_full_unstemmed | User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review |
| title_short | User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review |
| title_sort | user experience and patient satisfaction with tuberculosis care in low and middle income countries a systematic review |
| topic | Tuberculosis User experience Patient satisfaction Health system Public Private |
| url | http://www.sciencedirect.com/science/article/pii/S2405579420300127 |
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