THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES
This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), official...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Pontifícia Universidade Católica do Rio de Janeiro
2019-12-01
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| Series: | Ergodesign & HCI |
| Online Access: | http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1275 |
| _version_ | 1818340780272517120 |
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| author | Heloisa Fischer Claudia Mont'Alvão Erica dos Santos Rodrigues |
| author_facet | Heloisa Fischer Claudia Mont'Alvão Erica dos Santos Rodrigues |
| author_sort | Heloisa Fischer |
| collection | DOAJ |
| description | This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), officialese, and Plain Language. It illustrates the linguistic aspects of the officialese from a fragment of e-service text from the federal government. |
| first_indexed | 2024-12-13T15:48:20Z |
| format | Article |
| id | doaj.art-27aefb357e3d43d385610ac27149d842 |
| institution | Directory Open Access Journal |
| issn | 2317-8876 |
| language | English |
| last_indexed | 2024-12-13T15:48:20Z |
| publishDate | 2019-12-01 |
| publisher | Pontifícia Universidade Católica do Rio de Janeiro |
| record_format | Article |
| series | Ergodesign & HCI |
| spelling | doaj.art-27aefb357e3d43d385610ac27149d8422022-12-21T23:39:37ZengPontifícia Universidade Católica do Rio de JaneiroErgodesign & HCI2317-88762019-12-017Especial20721910.22570/ergodesignhci.v7iEspecial.12751275THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICESHeloisa Fischer0Claudia Mont'Alvão1Erica dos Santos RodriguesLEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, BrasilLEUI | Laboratório de Ergodesign e Usabilidade de Interfaces, PUC-Rio | Pontifícia Universidade Católica do Rio de Janeiro, Rio de Janeiro, BrasilThis article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), officialese, and Plain Language. It illustrates the linguistic aspects of the officialese from a fragment of e-service text from the federal government.http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1275 |
| spellingShingle | Heloisa Fischer Claudia Mont'Alvão Erica dos Santos Rodrigues THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES Ergodesign & HCI |
| title | THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES |
| title_full | THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES |
| title_fullStr | THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES |
| title_full_unstemmed | THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES |
| title_short | THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES |
| title_sort | role of text in the comprehensibility of e services |
| url | http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1275 |
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