The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms
Introduction: The COVID-19 pandemic has caused a major shift in the healthcare delivery system. With the limited personal protection equipment and a nursing service shortage caused ineffective nursing care delivered to COVID-19 patients. Wearing full personal protective equipment (PPE) hinders nurs...
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| Format: | Article |
| Language: | English |
| Published: |
PAGEPress Publications
2023-02-01
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| Series: | Healthcare in Low-resource Settings |
| Subjects: | |
| Online Access: | https://www.pagepressjournals.org/index.php/hls/article/view/11168 |
| _version_ | 1827157575329644544 |
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| author | Evi Harwiati Ningrum Annisa Wuri Kartika Ahmad Hasyim Wibisono Ike Nesdia Rahmawati Linda Wieke Noviyanti Ahsan Ahsan Kuswantoro Rusca Putra Ungky Agus Setyawan Lusia Titik Andayani Ririn Widayanti Arif Jati Purnanto Gatot Subroto Nurul Laili Judith Anderson |
| author_facet | Evi Harwiati Ningrum Annisa Wuri Kartika Ahmad Hasyim Wibisono Ike Nesdia Rahmawati Linda Wieke Noviyanti Ahsan Ahsan Kuswantoro Rusca Putra Ungky Agus Setyawan Lusia Titik Andayani Ririn Widayanti Arif Jati Purnanto Gatot Subroto Nurul Laili Judith Anderson |
| author_sort | Evi Harwiati Ningrum |
| collection | DOAJ |
| description |
Introduction: The COVID-19 pandemic has caused a major shift in the healthcare delivery system. With the limited personal protection equipment and a nursing service shortage caused ineffective nursing care delivered to COVID-19 patients. Wearing full personal protective equipment (PPE) hinders nurse-patients communication and inhibiting the achievement of treatment goals. This study aims to examine the effect of a ‘COVID Nurse Assistant’ (CNA) application on patient satisfaction in COVID-19 isolation rooms.
Design and Methods: This was a comparative study with an experimental and control group design. The participants were patients confirmed positive with COVID-19 receiving care in an isolation room for at least three days and were fully conscious. The intervention used was accessing health information related to COVID-19 through a mobile-friendly application namely-‘COVID Nurse Assistant’. The instrument used was the Patient Satisfaction Questionnaire (PSQ-18) translated into Bahasa Indonesia. In addition, an independent t-Test was used to perform statistical analysis.
Results and Discussions: A total 158 respondents completed the online survey among of 219 eligible patients (72% response rate). The score in the general and financial satisfaction sub-scales reported by patients in the experimental group were significantly different from the control with p-values of 0.032 and 0.018 respectively. However, other subscales were not significantly different between the two groups.
Conclusions: The implementation of the CNA online application has noteworthy implications on patient satisfaction. However, further studies examining similar system in different clinical areas would provide better information for the optimal use of technology in patient education.
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| first_indexed | 2024-04-24T13:56:34Z |
| format | Article |
| id | doaj.art-27d55c1df73e40c0871540902951c3ad |
| institution | Directory Open Access Journal |
| issn | 2281-7824 |
| language | English |
| last_indexed | 2025-03-20T23:27:31Z |
| publishDate | 2023-02-01 |
| publisher | PAGEPress Publications |
| record_format | Article |
| series | Healthcare in Low-resource Settings |
| spelling | doaj.art-27d55c1df73e40c0871540902951c3ad2024-08-03T14:47:16ZengPAGEPress PublicationsHealthcare in Low-resource Settings2281-78242023-02-0111s110.4081/hls.2023.11168The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation roomsEvi Harwiati Ningrum0Annisa Wuri Kartika1Ahmad Hasyim Wibisono2Ike Nesdia Rahmawati3Linda Wieke Noviyanti4Ahsan Ahsan5Kuswantoro Rusca Putra6Ungky Agus Setyawan7Lusia Titik Andayani8Ririn Widayanti9Arif Jati Purnanto10Gatot Subroto11Nurul Laili12Judith Anderson13Department of Nursing, Faculty of Health Sciences, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas BrawijayaDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas BrawijayaSpecialist Pulmonology Study Program, Faculty of Medicine, Universitas Brawijaya, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya; Dr. Saiful Anwar General Hospital, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya; Dr. Saiful Anwar General Hospital, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya; Dr. Saiful Anwar General Hospital, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya; Dr. Saiful Anwar General Hospital, MalangDepartment of Nursing, Faculty of Health Sciences, Universitas Brawijaya; Dr. Saiful Anwar General Hospital, MalangCharles Sturt University, Bathurst Introduction: The COVID-19 pandemic has caused a major shift in the healthcare delivery system. With the limited personal protection equipment and a nursing service shortage caused ineffective nursing care delivered to COVID-19 patients. Wearing full personal protective equipment (PPE) hinders nurse-patients communication and inhibiting the achievement of treatment goals. This study aims to examine the effect of a ‘COVID Nurse Assistant’ (CNA) application on patient satisfaction in COVID-19 isolation rooms. Design and Methods: This was a comparative study with an experimental and control group design. The participants were patients confirmed positive with COVID-19 receiving care in an isolation room for at least three days and were fully conscious. The intervention used was accessing health information related to COVID-19 through a mobile-friendly application namely-‘COVID Nurse Assistant’. The instrument used was the Patient Satisfaction Questionnaire (PSQ-18) translated into Bahasa Indonesia. In addition, an independent t-Test was used to perform statistical analysis. Results and Discussions: A total 158 respondents completed the online survey among of 219 eligible patients (72% response rate). The score in the general and financial satisfaction sub-scales reported by patients in the experimental group were significantly different from the control with p-values of 0.032 and 0.018 respectively. However, other subscales were not significantly different between the two groups. Conclusions: The implementation of the CNA online application has noteworthy implications on patient satisfaction. However, further studies examining similar system in different clinical areas would provide better information for the optimal use of technology in patient education. https://www.pagepressjournals.org/index.php/hls/article/view/11168COVID nurse assistantpatient educationCOVID-19patient satisfaction |
| spellingShingle | Evi Harwiati Ningrum Annisa Wuri Kartika Ahmad Hasyim Wibisono Ike Nesdia Rahmawati Linda Wieke Noviyanti Ahsan Ahsan Kuswantoro Rusca Putra Ungky Agus Setyawan Lusia Titik Andayani Ririn Widayanti Arif Jati Purnanto Gatot Subroto Nurul Laili Judith Anderson The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms Healthcare in Low-resource Settings COVID nurse assistant patient education COVID-19 patient satisfaction |
| title | The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms |
| title_full | The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms |
| title_fullStr | The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms |
| title_full_unstemmed | The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms |
| title_short | The effects of a ‘COVID Nurse Assistant’ application on patient satisfaction in COVID isolation rooms |
| title_sort | effects of a covid nurse assistant application on patient satisfaction in covid isolation rooms |
| topic | COVID nurse assistant patient education COVID-19 patient satisfaction |
| url | https://www.pagepressjournals.org/index.php/hls/article/view/11168 |
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