The influence of nutritional information upon customer attitude and behaviour in eating out establishments

Background. Providing nutritional information in catering establishments in Poland, it is not mandatory, at the same time this type of information may affect the attitudes and behavior of consumers. Objective. The purpose of this research was to define the influence of nutritional information upon...

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Main Authors: Dagmara Stangierska, Iwona Kowalczuk, Monika Świątkowska, Hanna Górska-Warsewicz
Format: Article
Language:English
Published: National Institute of Public Health - National Institute of Hygiene 2019-03-01
Series:Roczniki Panstwowego Zakladu Higieny
Subjects:
Online Access:http://wydawnictwa.pzh.gov.pl/roczniki_pzh/pobierz-artykul?id=1269
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author Dagmara Stangierska
Iwona Kowalczuk
Monika Świątkowska
Hanna Górska-Warsewicz
author_facet Dagmara Stangierska
Iwona Kowalczuk
Monika Świątkowska
Hanna Górska-Warsewicz
author_sort Dagmara Stangierska
collection DOAJ
description Background. Providing nutritional information in catering establishments in Poland, it is not mandatory, at the same time this type of information may affect the attitudes and behavior of consumers. Objective. The purpose of this research was to define the influence of nutritional information upon customer attitude and behaviour in eating out establishments. Material and methods: An online consumer survey was conducted in 2016. The quantitative research was undertaken in the form of a questionnaire among a group of 403 people selected in terms of age (18-35 years old), residence (big cities) and frequency of eating out or away from the home. Results. The results of this research show that the respondents’ perception of information was positive and influenced both their perception of the eating out establishment, as well as their purchasing decisions. Only gender was statistically important for the differentiation of the consumers’ behaviour within the scope analyzed. Conclusions. The results obtained lead to the conclusion that providing nutritional information may increase the competitiveness of eating out establishments. It may also lead to a more rational marketplace, where choices in terms of health may impact social health, taking into consideration the growing popularity of eating out or away from home.
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spelling doaj.art-280e813ad0ea4ec1b92eba92a763a6552022-12-21T17:25:00ZengNational Institute of Public Health - National Institute of HygieneRoczniki Panstwowego Zakladu Higieny0035-77152451-23112019-03-01701354010.32394/rpzh.2019.0052The influence of nutritional information upon customer attitude and behaviour in eating out establishmentsDagmara StangierskaIwona KowalczukMonika ŚwiątkowskaHanna Górska-WarsewiczBackground. Providing nutritional information in catering establishments in Poland, it is not mandatory, at the same time this type of information may affect the attitudes and behavior of consumers. Objective. The purpose of this research was to define the influence of nutritional information upon customer attitude and behaviour in eating out establishments. Material and methods: An online consumer survey was conducted in 2016. The quantitative research was undertaken in the form of a questionnaire among a group of 403 people selected in terms of age (18-35 years old), residence (big cities) and frequency of eating out or away from the home. Results. The results of this research show that the respondents’ perception of information was positive and influenced both their perception of the eating out establishment, as well as their purchasing decisions. Only gender was statistically important for the differentiation of the consumers’ behaviour within the scope analyzed. Conclusions. The results obtained lead to the conclusion that providing nutritional information may increase the competitiveness of eating out establishments. It may also lead to a more rational marketplace, where choices in terms of health may impact social health, taking into consideration the growing popularity of eating out or away from home.http://wydawnictwa.pzh.gov.pl/roczniki_pzh/pobierz-artykul?id=1269nutritional informationeating out establishmentsconsumer behaviour
spellingShingle Dagmara Stangierska
Iwona Kowalczuk
Monika Świątkowska
Hanna Górska-Warsewicz
The influence of nutritional information upon customer attitude and behaviour in eating out establishments
Roczniki Panstwowego Zakladu Higieny
nutritional information
eating out establishments
consumer behaviour
title The influence of nutritional information upon customer attitude and behaviour in eating out establishments
title_full The influence of nutritional information upon customer attitude and behaviour in eating out establishments
title_fullStr The influence of nutritional information upon customer attitude and behaviour in eating out establishments
title_full_unstemmed The influence of nutritional information upon customer attitude and behaviour in eating out establishments
title_short The influence of nutritional information upon customer attitude and behaviour in eating out establishments
title_sort influence of nutritional information upon customer attitude and behaviour in eating out establishments
topic nutritional information
eating out establishments
consumer behaviour
url http://wydawnictwa.pzh.gov.pl/roczniki_pzh/pobierz-artykul?id=1269
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