The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski
Research background: The COVID-19 pandemic has changed consumer preferences and their use of banking services. Consequently, the propensity of bank customers to use electronic banking has increased. Banks, in order to meet customer expectations, develop and improve the most popular channels of distr...
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| Format: | Article |
| Language: | English |
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Sciendo
2022-12-01
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| Series: | Folia Oeconomica Stetinensia |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/foli-2022-0018 |
| _version_ | 1828058757226037248 |
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| author | Feruś Anna |
| author_facet | Feruś Anna |
| author_sort | Feruś Anna |
| collection | DOAJ |
| description | Research background: The COVID-19 pandemic has changed consumer preferences and their use of banking services. Consequently, the propensity of bank customers to use electronic banking has increased. Banks, in order to meet customer expectations, develop and improve the most popular channels of distribution of their services, offering increasingly advanced technological solutions that provide the customer with a high level of security. |
| first_indexed | 2024-04-10T21:31:23Z |
| format | Article |
| id | doaj.art-28c9964d78d6461dacdc573f242b026f |
| institution | Directory Open Access Journal |
| issn | 1898-0198 |
| language | English |
| last_indexed | 2024-04-10T21:31:23Z |
| publishDate | 2022-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Folia Oeconomica Stetinensia |
| spelling | doaj.art-28c9964d78d6461dacdc573f242b026f2023-01-19T13:20:29ZengSciendoFolia Oeconomica Stetinensia1898-01982022-12-01222385410.2478/foli-2022-0018The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank PolskiFeruś Anna0Ph.D., Rzeszów University of Technology, Department of Management Department of Finance, Banking and AccountingAl. Powstańców Warszawy 12, 35-959RzeszówResearch background: The COVID-19 pandemic has changed consumer preferences and their use of banking services. Consequently, the propensity of bank customers to use electronic banking has increased. Banks, in order to meet customer expectations, develop and improve the most popular channels of distribution of their services, offering increasingly advanced technological solutions that provide the customer with a high level of security.https://doi.org/10.2478/foli-2022-0018electronic bankingmobile bankingcashless paymentsblikg21 |
| spellingShingle | Feruś Anna The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski Folia Oeconomica Stetinensia electronic banking mobile banking cashless payments blik g21 |
| title | The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski |
| title_full | The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski |
| title_fullStr | The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski |
| title_full_unstemmed | The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski |
| title_short | The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski |
| title_sort | development of electronic banking services in poland in the era of the covid 19 pandemic using the example of pko bank polski |
| topic | electronic banking mobile banking cashless payments blik g21 |
| url | https://doi.org/10.2478/foli-2022-0018 |
| work_keys_str_mv | AT ferusanna thedevelopmentofelectronicbankingservicesinpolandintheeraofthecovid19pandemicusingtheexampleofpkobankpolski AT ferusanna developmentofelectronicbankingservicesinpolandintheeraofthecovid19pandemicusingtheexampleofpkobankpolski |