The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria
This study examined the effect of service compact (Servicom Service delivery) in Nnamdi Azikiwe University Teaching Hospital Nnewi. Questionnaire and face-to-face interviews were used in the collection of data. The hypotheses were tested using descriptive statistics. The study discovered among other...
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| Format: | Article |
| Language: | English |
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AOSIS
2014-12-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
| Subjects: | |
| Online Access: | http://www.apsdpr.org/index.php/apsdpr/article/view/69 |
| _version_ | 1819266649242468352 |
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| author | Jude Kennedy Emejulu M. C. Muo E. E.O. Chukwuemeka |
| author_facet | Jude Kennedy Emejulu M. C. Muo E. E.O. Chukwuemeka |
| author_sort | Jude Kennedy Emejulu |
| collection | DOAJ |
| description | This study examined the effect of service compact (Servicom Service delivery) in Nnamdi Azikiwe University Teaching Hospital Nnewi. Questionnaire and face-to-face interviews were used in the collection of data. The hypotheses were tested using descriptive statistics. The study discovered among other things that with the inauguration of the SERVICOM Charter by the Federal Government of Nigeria, the Management of Nnamdi Azikiwe University Teaching Hospital Nnewi identified key areas that required re-evaluation and attention based on the submissions of every service unit and department, after an analysis of the Strengths, Weaknesses, Opportunities and Threats (SWOT) of each of the service areas. A pre-SERVICOM Charter workshop which was supervised by the Federal Government was held in the various institutions nationwide to enable care providers enumerate their current service capacity and identify their impediments. In the light of the foregoing, some of the recommendations proffered are that the SERVICOM Charter project should be sustained and supervision and control of the SERVICOM Charter project should be intensified in order to ensure that the Nigerian factor of service-fatigue would not supervene in care delivery in the near future. |
| first_indexed | 2024-12-23T21:04:38Z |
| format | Article |
| id | doaj.art-28f42bd24b334184bf32722926a90529 |
| institution | Directory Open Access Journal |
| issn | 2310-2195 2310-2152 |
| language | English |
| last_indexed | 2024-12-23T21:04:38Z |
| publishDate | 2014-12-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj.art-28f42bd24b334184bf32722926a905292022-12-21T17:31:15ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522014-12-012410112910.4102/apsdpr.v2i4.6968The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, NigeriaJude Kennedy Emejulu0M. C. Muo1E. E.O. Chukwuemeka2Nnamdi Azikiwe UniversityNnamdi Azikiwe UniversityNnamdi Azikiwe UniversityThis study examined the effect of service compact (Servicom Service delivery) in Nnamdi Azikiwe University Teaching Hospital Nnewi. Questionnaire and face-to-face interviews were used in the collection of data. The hypotheses were tested using descriptive statistics. The study discovered among other things that with the inauguration of the SERVICOM Charter by the Federal Government of Nigeria, the Management of Nnamdi Azikiwe University Teaching Hospital Nnewi identified key areas that required re-evaluation and attention based on the submissions of every service unit and department, after an analysis of the Strengths, Weaknesses, Opportunities and Threats (SWOT) of each of the service areas. A pre-SERVICOM Charter workshop which was supervised by the Federal Government was held in the various institutions nationwide to enable care providers enumerate their current service capacity and identify their impediments. In the light of the foregoing, some of the recommendations proffered are that the SERVICOM Charter project should be sustained and supervision and control of the SERVICOM Charter project should be intensified in order to ensure that the Nigerian factor of service-fatigue would not supervene in care delivery in the near future.http://www.apsdpr.org/index.php/apsdpr/article/view/69Service deliveryperformanceclientService CompactSERVICOM |
| spellingShingle | Jude Kennedy Emejulu M. C. Muo E. E.O. Chukwuemeka The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria Africa’s Public Service Delivery & Performance Review Service delivery performance client Service Compact SERVICOM |
| title | The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria |
| title_full | The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria |
| title_fullStr | The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria |
| title_full_unstemmed | The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria |
| title_short | The Effect of Service Compact (SERVICOM) on Service Delivery in Nnamdi Azikiwe University Teaching Hospital Nnewi, Nigeria |
| title_sort | effect of service compact servicom on service delivery in nnamdi azikiwe university teaching hospital nnewi nigeria |
| topic | Service delivery performance client Service Compact SERVICOM |
| url | http://www.apsdpr.org/index.php/apsdpr/article/view/69 |
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