Lean Service Implementation Success Factors

Purpose: The aim of this study was to assess the validity of the factors which have influence on the Lean Service (LS) principles implementation process that serves to improve the organization and economics of district heating companies operating on the Polish market. Methodology: Diagnostic surve...

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Main Authors: Krystyna Lisiecka, Iwona Burka
Format: Article
Language:English
Published: Technical University of Kosice 2016-06-01
Series:Kvalita Inovácia Prosperita
Subjects:
Online Access:https://www.qip-journal.eu/index.php/QIP/article/view/640
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author Krystyna Lisiecka
Iwona Burka
author_facet Krystyna Lisiecka
Iwona Burka
author_sort Krystyna Lisiecka
collection DOAJ
description Purpose: The aim of this study was to assess the validity of the factors which have influence on the Lean Service (LS) principles implementation process that serves to improve the organization and economics of district heating companies operating on the Polish market. Methodology: Diagnostic survey carried out in the selected trade industries. Findings: Assessing the significance of the effective LS principles implementation factors, which serves to improve the functioning of district heating companies, has revealed the most important factor, which is – according to the respondents – a focus on minimizing waste in processes. Several waste groups were identified and distinguished. They are for example: waste resulting from the employees passive behaviors, unused creativity of employees, unnecessary motion. Answering the question asked in the title of the paper – according to the research - you can ascertain that the effective LS conception principles implementation success factors are, in particular: the involvement of management in process improvement, staff attitude to minimize waste in processes. The research resulted in the formulation of conclusions, one of which says that an effective remedy for the organization members passive behaviors can be Lean Behaviours. Originality: This is a first unique study on the topic of the Lean Service implementation success factors in the heat engineering. The achieved results can be useful for district heating companies as a guidance to improve management systems in those organizations.  
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spelling doaj.art-28fb3079d8624091aaaae347db2d71072023-08-10T13:37:41ZengTechnical University of KosiceKvalita Inovácia Prosperita1335-17451338-984X2016-06-0120110.12776/qip.v20i1.640Lean Service Implementation Success FactorsKrystyna Lisiecka0Iwona BurkaUniversity of Economics in Katowice Purpose: The aim of this study was to assess the validity of the factors which have influence on the Lean Service (LS) principles implementation process that serves to improve the organization and economics of district heating companies operating on the Polish market. Methodology: Diagnostic survey carried out in the selected trade industries. Findings: Assessing the significance of the effective LS principles implementation factors, which serves to improve the functioning of district heating companies, has revealed the most important factor, which is – according to the respondents – a focus on minimizing waste in processes. Several waste groups were identified and distinguished. They are for example: waste resulting from the employees passive behaviors, unused creativity of employees, unnecessary motion. Answering the question asked in the title of the paper – according to the research - you can ascertain that the effective LS conception principles implementation success factors are, in particular: the involvement of management in process improvement, staff attitude to minimize waste in processes. The research resulted in the formulation of conclusions, one of which says that an effective remedy for the organization members passive behaviors can be Lean Behaviours. Originality: This is a first unique study on the topic of the Lean Service implementation success factors in the heat engineering. The achieved results can be useful for district heating companies as a guidance to improve management systems in those organizations.   https://www.qip-journal.eu/index.php/QIP/article/view/640factorsdistrict heatingLean BehavioursLean Servicewaste
spellingShingle Krystyna Lisiecka
Iwona Burka
Lean Service Implementation Success Factors
Kvalita Inovácia Prosperita
factors
district heating
Lean Behaviours
Lean Service
waste
title Lean Service Implementation Success Factors
title_full Lean Service Implementation Success Factors
title_fullStr Lean Service Implementation Success Factors
title_full_unstemmed Lean Service Implementation Success Factors
title_short Lean Service Implementation Success Factors
title_sort lean service implementation success factors
topic factors
district heating
Lean Behaviours
Lean Service
waste
url https://www.qip-journal.eu/index.php/QIP/article/view/640
work_keys_str_mv AT krystynalisiecka leanserviceimplementationsuccessfactors
AT iwonaburka leanserviceimplementationsuccessfactors