Balance Scorecard as An Effective Tool to Develop Strategic Planning in Public Sector Organizations: Evidence From Community Health Center

Health is primary needs for people in many countries. Indonesia, with more than 250 million citizens, needs to organize this sector well. Since it has vast area, government decentralize this sector through local government to establish a mass public health unit in every region. It called with Commun...

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Bibliographic Details
Main Authors: Farkhan Wisnu Wardhono, Rudy M Harahap
Format: Article
Language:English
Published: Strategic Public Management Journal 2020-05-01
Series:Strategic Public Management Journal
Subjects:
Online Access:https://dergipark.org.tr/tr/download/article-file/1129243
Description
Summary:Health is primary needs for people in many countries. Indonesia, with more than 250 million citizens, needs to organize this sector well. Since it has vast area, government decentralize this sector through local government to establish a mass public health unit in every region. It called with Community Health Center or we called it “Puskesmas”.  As a public organization which receive budget from government, a Community Health Center must accountable to government from using their budget. From this point, government must ensure that community or public organizations reach their objectives providing health care to the citizen. Tambakaji Community Health Center has strategic plan as a guidance to reach their obligation. They use balance scorecard as a evaluating tools to measure their performance. The result from evaluating performance through balance scorecard are used by management to establish a new strategic planning for next period. This paper review Tambakaji Community Health Center’s Strategic Planning for the year 2016-2020, the vision and mission, strategic objectives, and evaluation of strategic plan. Also, assessing the balance scorecrd model in their objctives achievement whether effective or not. At the last, this paper also make suggestions that may be helpful to improve or make a better plan.
ISSN:2149-9543