Peningkatan Loyalitas Mahasiswa Yang Dipengaruhi Oleh Kualitas Pelayanan Akademik dan Kepuasan Mahasiswa (Studi Kasus Pada Mahasiswa S1 Dan D3 STIESIA Surabaya)

Peningkatan Loyalitas Mahasiswa Yang Dipengaruhi Oleh Kualitas Pelayanan Akademik dan Kepuasan Mahasiswa (Studi Kasus Pada Mahasiswa S1 Dan D3 STIESIA Surabaya)

Higher Education is the highest level of education in the education service business in Indonesia which produces bachelor or diploma graduates to meet the competitive needs of the workforce. This study aims to analyze the increase in student loyalty which is influenced by the quality of academic ser...

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Bibliographic Details
Main Author: Novianto Eko Nugroho
Format: Article
Language:English
Published: Institut Teknologi Sepuluh Nopember Surabaya 2020-07-01
Series:Jurnal Sosial Humaniora
Subjects:
academic service quality
student satisfaction
student loyalty
Online Access:http://iptek.its.ac.id/index.php/jsh/article/view/6366/4827

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