Assessing and Improving Library Technology with Service Blueprinting
Objective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services. Setting: A mid-sized library at a public university in the western United States....
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
UMass Chan Medical School, Lamar Soutter Library
2018-07-01
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| Series: | Journal of eScience Librarianship |
| Subjects: | |
| Online Access: | https://escholarship.umassmed.edu/jeslib/vol7/iss2/3/ |
| _version_ | 1828077736751529984 |
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| author | Scott W. H. Young Sara Mannheimer Doralyn Rossmann David Swedman Justin D. Shanks |
| author_facet | Scott W. H. Young Sara Mannheimer Doralyn Rossmann David Swedman Justin D. Shanks |
| author_sort | Scott W. H. Young |
| collection | DOAJ |
| description | Objective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services.
Setting: A mid-sized library at a public university in the western United States.
Methods: A service blueprint was co-created by library and IT staff in a design workshop in order to map the operational flow of a data visualization display wall.
Results: Guided by the service blueprint, the project team identified points of improvement for the service of the data visualization display wall, and developed recommendations to aid further applications of service blueprinting.
Conclusions: Ultimately, service blueprinting was found to be a useful tool that can be applied to assess and improve library technology services. |
| first_indexed | 2024-04-11T02:35:21Z |
| format | Article |
| id | doaj.art-29c1a8726e4b453c868bf570570ed1b5 |
| institution | Directory Open Access Journal |
| issn | 2161-3974 |
| language | English |
| last_indexed | 2024-04-11T02:35:21Z |
| publishDate | 2018-07-01 |
| publisher | UMass Chan Medical School, Lamar Soutter Library |
| record_format | Article |
| series | Journal of eScience Librarianship |
| spelling | doaj.art-29c1a8726e4b453c868bf570570ed1b52023-01-02T20:11:57ZengUMass Chan Medical School, Lamar Soutter LibraryJournal of eScience Librarianship2161-39742018-07-0172e113410.7191/jeslib.2018.1134Assessing and Improving Library Technology with Service BlueprintingScott W. H. Young0Sara Mannheimer1Doralyn Rossmann2David Swedman3Justin D. Shanks4Montana State University - BozemanMontana State University - BozemanMontana State University - BozemanMontana State University - BozemanMontana State University - BozemanObjective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services. Setting: A mid-sized library at a public university in the western United States. Methods: A service blueprint was co-created by library and IT staff in a design workshop in order to map the operational flow of a data visualization display wall. Results: Guided by the service blueprint, the project team identified points of improvement for the service of the data visualization display wall, and developed recommendations to aid further applications of service blueprinting. Conclusions: Ultimately, service blueprinting was found to be a useful tool that can be applied to assess and improve library technology services.https://escholarship.umassmed.edu/jeslib/vol7/iss2/3/service designservice blueprintuser experienceassessmentdata visualizationdisplay wall |
| spellingShingle | Scott W. H. Young Sara Mannheimer Doralyn Rossmann David Swedman Justin D. Shanks Assessing and Improving Library Technology with Service Blueprinting Journal of eScience Librarianship service design service blueprint user experience assessment data visualization display wall |
| title | Assessing and Improving Library Technology with Service Blueprinting |
| title_full | Assessing and Improving Library Technology with Service Blueprinting |
| title_fullStr | Assessing and Improving Library Technology with Service Blueprinting |
| title_full_unstemmed | Assessing and Improving Library Technology with Service Blueprinting |
| title_short | Assessing and Improving Library Technology with Service Blueprinting |
| title_sort | assessing and improving library technology with service blueprinting |
| topic | service design service blueprint user experience assessment data visualization display wall |
| url | https://escholarship.umassmed.edu/jeslib/vol7/iss2/3/ |
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