Assessing and Improving Library Technology with Service Blueprinting

Assessing and Improving Library Technology with Service Blueprinting

Objective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services. Setting: A mid-sized library at a public university in the western United States....

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Bibliographic Details
Main Authors: Scott W. H. Young, Sara Mannheimer, Doralyn Rossmann, David Swedman, Justin D. Shanks
Format: Article
Language:English
Published: UMass Chan Medical School, Lamar Soutter Library 2018-07-01
Series:Journal of eScience Librarianship
Subjects:
service design
service blueprint
user experience
assessment
data visualization
display wall
Online Access:https://escholarship.umassmed.edu/jeslib/vol7/iss2/3/

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