Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior
This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources Man...
Main Authors: | , , , , |
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Format: | Article |
Language: | English |
Published: |
Elsevier
2023-09-01
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Series: | Journal of Open Innovation: Technology, Market and Complexity |
Subjects: | |
Online Access: | http://www.sciencedirect.com/science/article/pii/S2199853123002305 |