Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior

Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior

This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources Man...

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Bibliographic Details
Main Authors:	Aisha Bukhatir, Mohammad Ahmad Al-Hawari, Semiyu Aderibigbe, Maher Omar, Emran Alotaibi
Format:	Article
Language:	English
Published:	Elsevier 2023-09-01
Series:	Journal of Open Innovation: Technology, Market and Complexity
Subjects:	Human resources management practices Empathetic leadership Colleague support Service technology Job satisfaction and extra-role behavior
Online Access:	http://www.sciencedirect.com/science/article/pii/S2199853123002305

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