The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis
Doctor-patient interpersonality strategies have evolved considerably in recent years, mainly due to the increase in telephone and online consultations generated by the Covid-19 pandemic. In this type of interaction, the control and expression of emotions have a crucial influence on the adequacy and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Asociación Europea de Lenguas para Fines Específicos
2022-12-01
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| Series: | Ibérica |
| Subjects: | |
| Online Access: | http://www.revistaiberica.org/index.php/iberica/article/view/669 |
| _version_ | 1797953713310007296 |
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| author | Rosa Giménez-Moreno Alicia Ricart-Vayá |
| author_facet | Rosa Giménez-Moreno Alicia Ricart-Vayá |
| author_sort | Rosa Giménez-Moreno |
| collection | DOAJ |
| description | Doctor-patient interpersonality strategies have evolved considerably in recent years, mainly due to the increase in telephone and online consultations generated by the Covid-19 pandemic. In this type of interaction, the control and expression of emotions have a crucial influence on the adequacy and effectiveness of communication. Remote interaction makes this affective exchange even more complex than in face-to-face consultations. The present study aims to configure a comprehensive model for analysing the affective domain in virtual medical consultations, useful for English and Spanish patients and learners. With this aim, the most recognised theories on professional interpersonality are reviewed and applied to a corpus of doctor-patient interactions in Peninsular Spanish and British English, extracted from representative forums on the Internet. The analysis highlights how specific stance and register variation mechanisms positively and negatively influence the emotional domain in these communicative exchanges. The proposed model allows significant contrastive findings on the occurrence and intensity of sentiment markers in both languages. The results illustrate how doctors in Spanish favour a more cautious, detached and predictable encounter, while doctors in English use a greater number and variety of attitudinal strategies to achieve engagement, empathy and emotional comfort.
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| first_indexed | 2024-04-10T23:07:36Z |
| format | Article |
| id | doaj.art-2a548ea503af453088aae28541afd01f |
| institution | Directory Open Access Journal |
| issn | 1139-7241 2340-2784 |
| language | English |
| last_indexed | 2024-04-10T23:07:36Z |
| publishDate | 2022-12-01 |
| publisher | Asociación Europea de Lenguas para Fines Específicos |
| record_format | Article |
| series | Ibérica |
| spelling | doaj.art-2a548ea503af453088aae28541afd01f2023-01-13T10:14:12ZengAsociación Europea de Lenguas para Fines EspecíficosIbérica1139-72412340-27842022-12-014410.17398/2340-2784.44.239The expression of emotions in online medical consultations: a comprehensive Spanish-English analysisRosa Giménez-Moreno0Alicia Ricart-Vayá1IULMA_UVIULMA-UVDoctor-patient interpersonality strategies have evolved considerably in recent years, mainly due to the increase in telephone and online consultations generated by the Covid-19 pandemic. In this type of interaction, the control and expression of emotions have a crucial influence on the adequacy and effectiveness of communication. Remote interaction makes this affective exchange even more complex than in face-to-face consultations. The present study aims to configure a comprehensive model for analysing the affective domain in virtual medical consultations, useful for English and Spanish patients and learners. With this aim, the most recognised theories on professional interpersonality are reviewed and applied to a corpus of doctor-patient interactions in Peninsular Spanish and British English, extracted from representative forums on the Internet. The analysis highlights how specific stance and register variation mechanisms positively and negatively influence the emotional domain in these communicative exchanges. The proposed model allows significant contrastive findings on the occurrence and intensity of sentiment markers in both languages. The results illustrate how doctors in Spanish favour a more cautious, detached and predictable encounter, while doctors in English use a greater number and variety of attitudinal strategies to achieve engagement, empathy and emotional comfort. http://www.revistaiberica.org/index.php/iberica/article/view/669Doctor-patient communication, stance variation, register variation, interpersonal strategies, attitude markers |
| spellingShingle | Rosa Giménez-Moreno Alicia Ricart-Vayá The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis Ibérica Doctor-patient communication, stance variation, register variation, interpersonal strategies, attitude markers |
| title | The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis |
| title_full | The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis |
| title_fullStr | The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis |
| title_full_unstemmed | The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis |
| title_short | The expression of emotions in online medical consultations: a comprehensive Spanish-English analysis |
| title_sort | expression of emotions in online medical consultations a comprehensive spanish english analysis |
| topic | Doctor-patient communication, stance variation, register variation, interpersonal strategies, attitude markers |
| url | http://www.revistaiberica.org/index.php/iberica/article/view/669 |
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