Building Virtual Health Training Tools for Residents: A Design Thinking Approach
The COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2022-06-01
|
| Series: | Frontiers in Digital Health |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fdgth.2022.861579/full |
| _version_ | 1818211834248822784 |
|---|---|
| author | Katharine Lawrence Katharine Lawrence Katharine Lawrence James Cho Christian Torres Veronica Alfaro-arias |
| author_facet | Katharine Lawrence Katharine Lawrence Katharine Lawrence James Cho Christian Torres Veronica Alfaro-arias |
| author_sort | Katharine Lawrence |
| collection | DOAJ |
| description | The COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we describe the application of a Design Thinking approach to the identification and co-design of novel training tools to support residents and precepting attending physicians in virtual ambulatory care practice. We applied the model of “Empathize, Define, Ideate, Prototype, and Test” via a mixed methods approach to (1) explore the needs, preferences, and concerns of Internal Medicine residents and outpatient precepting attendings regarding virtual ambulatory care training environments, and (2) evaluate, prototype, and test potential training tools. Eleven residents and eight attending physicians participated. Identified learner needs and problem areas included: improving virtual visit technical skills; acquiring virtual communication skills; adapting to the loss of shared in-person learning space and optimizing virtual learning environments; remediating non-virtual procedural competencies; and educating on new documentation requirements. Key solution areas included: virtual precepting support tools; digital information and education dissemination tools; and strategies for management of technical issues. Several prototypes were proposed, with a single tool (a virtual preceptor tip sheet) deployed in clinical practice. Residents found the workshop program improved their understanding of Design Thinking and its relevance to healthcare. Ultimately, Design Thinking can be deployed to engage medical trainees and precepting attendings in the effective development of novel educational tools for the virtual care learning environment. |
| first_indexed | 2024-12-12T05:38:48Z |
| format | Article |
| id | doaj.art-2a58bb50e8dd486d9a814228399f92d0 |
| institution | Directory Open Access Journal |
| issn | 2673-253X |
| language | English |
| last_indexed | 2024-12-12T05:38:48Z |
| publishDate | 2022-06-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Digital Health |
| spelling | doaj.art-2a58bb50e8dd486d9a814228399f92d02022-12-22T00:35:59ZengFrontiers Media S.A.Frontiers in Digital Health2673-253X2022-06-01410.3389/fdgth.2022.861579861579Building Virtual Health Training Tools for Residents: A Design Thinking ApproachKatharine Lawrence0Katharine Lawrence1Katharine Lawrence2James Cho3Christian Torres4Veronica Alfaro-arias5Department of Medicine, New York University (NYU) Grossman School of Medicine, New York, NY, United StatesDepartment of Population Health, New York University (NYU) Grossman School of Medicine, New York, NY, United StatesNew York University (NYU) Langone Health, Medical Center Information Technology (MCIT), New York, NY, United StatesDepartment of Medicine, New York University (NYU) Grossman School of Medicine, New York, NY, United StatesDepartment of Medicine, New York University (NYU) Grossman School of Medicine, New York, NY, United StatesNew York University (NYU) Langone Health, Medical Center Information Technology (MCIT), New York, NY, United StatesThe COVID-19 pandemic drove a rapid transition to virtual care experiences for graduate medical trainees. Core training competencies have expanded to incorporate virtual contexts, however there is limited knowledge of the optimal design of virtual care training tools for learners. In this study, we describe the application of a Design Thinking approach to the identification and co-design of novel training tools to support residents and precepting attending physicians in virtual ambulatory care practice. We applied the model of “Empathize, Define, Ideate, Prototype, and Test” via a mixed methods approach to (1) explore the needs, preferences, and concerns of Internal Medicine residents and outpatient precepting attendings regarding virtual ambulatory care training environments, and (2) evaluate, prototype, and test potential training tools. Eleven residents and eight attending physicians participated. Identified learner needs and problem areas included: improving virtual visit technical skills; acquiring virtual communication skills; adapting to the loss of shared in-person learning space and optimizing virtual learning environments; remediating non-virtual procedural competencies; and educating on new documentation requirements. Key solution areas included: virtual precepting support tools; digital information and education dissemination tools; and strategies for management of technical issues. Several prototypes were proposed, with a single tool (a virtual preceptor tip sheet) deployed in clinical practice. Residents found the workshop program improved their understanding of Design Thinking and its relevance to healthcare. Ultimately, Design Thinking can be deployed to engage medical trainees and precepting attendings in the effective development of novel educational tools for the virtual care learning environment.https://www.frontiersin.org/articles/10.3389/fdgth.2022.861579/fullvirtual healthtelemedicinehuman-centered design (HCD)user-centered designDesign Thinkinggraduate medical education |
| spellingShingle | Katharine Lawrence Katharine Lawrence Katharine Lawrence James Cho Christian Torres Veronica Alfaro-arias Building Virtual Health Training Tools for Residents: A Design Thinking Approach Frontiers in Digital Health virtual health telemedicine human-centered design (HCD) user-centered design Design Thinking graduate medical education |
| title | Building Virtual Health Training Tools for Residents: A Design Thinking Approach |
| title_full | Building Virtual Health Training Tools for Residents: A Design Thinking Approach |
| title_fullStr | Building Virtual Health Training Tools for Residents: A Design Thinking Approach |
| title_full_unstemmed | Building Virtual Health Training Tools for Residents: A Design Thinking Approach |
| title_short | Building Virtual Health Training Tools for Residents: A Design Thinking Approach |
| title_sort | building virtual health training tools for residents a design thinking approach |
| topic | virtual health telemedicine human-centered design (HCD) user-centered design Design Thinking graduate medical education |
| url | https://www.frontiersin.org/articles/10.3389/fdgth.2022.861579/full |
| work_keys_str_mv | AT katharinelawrence buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach AT katharinelawrence buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach AT katharinelawrence buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach AT jamescho buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach AT christiantorres buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach AT veronicaalfaroarias buildingvirtualhealthtrainingtoolsforresidentsadesignthinkingapproach |