The design & delivery of quality services: A paradigm shift
As result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistic...
| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2002-12-01
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| Series: | Acta Commercii |
| Online Access: | https://actacommercii.co.za/index.php/acta/article/view/26 |
| _version_ | 1811233140411203584 |
|---|---|
| author | D. B.H. Smith |
| author_facet | D. B.H. Smith |
| author_sort | D. B.H. Smith |
| collection | DOAJ |
| description | As result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistics playing an important role. The designers of services must take these factors into account if they wish to design quality services. |
| first_indexed | 2024-04-12T11:16:30Z |
| format | Article |
| id | doaj.art-2a730dd5eeca4dbb8c48807b31e8b8c6 |
| institution | Directory Open Access Journal |
| issn | 2413-1903 1684-1999 |
| language | English |
| last_indexed | 2024-04-12T11:16:30Z |
| publishDate | 2002-12-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Acta Commercii |
| spelling | doaj.art-2a730dd5eeca4dbb8c48807b31e8b8c62022-12-22T03:35:29ZengAOSISActa Commercii2413-19031684-19992002-12-0121546410.4102/ac.v2i1.2626The design & delivery of quality services: A paradigm shiftD. B.H. Smith0Private practiceAs result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistics playing an important role. The designers of services must take these factors into account if they wish to design quality services.https://actacommercii.co.za/index.php/acta/article/view/26 |
| spellingShingle | D. B.H. Smith The design & delivery of quality services: A paradigm shift Acta Commercii |
| title | The design & delivery of quality services: A paradigm shift |
| title_full | The design & delivery of quality services: A paradigm shift |
| title_fullStr | The design & delivery of quality services: A paradigm shift |
| title_full_unstemmed | The design & delivery of quality services: A paradigm shift |
| title_short | The design & delivery of quality services: A paradigm shift |
| title_sort | design delivery of quality services a paradigm shift |
| url | https://actacommercii.co.za/index.php/acta/article/view/26 |
| work_keys_str_mv | AT dbhsmith thedesigndeliveryofqualityservicesaparadigmshift AT dbhsmith designdeliveryofqualityservicesaparadigmshift |