Application of Queuing Theory to Analysis of Waiting Time in the Hospital
The main problem that healthcare workers face in many hospitals is how long it takes patients to receive services. This tendency is becoming more prevalent, posing a threat to healthcare services. The repercussions of keeping people in a long line for medical care can result in a variety of issues,...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Bulgarian Academy of Sciences
2023-09-01
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| Series: | International Journal Bioautomation |
| Subjects: | |
| Online Access: | http://www.biomed.bas.bg/bioautomation/2023/vol_27.3/files/27.3_02.pdf |
| _version_ | 1827804069230542848 |
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| author | Manish Kumar Pandey Dharmendra Kumar Gangeshwer |
| author_facet | Manish Kumar Pandey Dharmendra Kumar Gangeshwer |
| author_sort | Manish Kumar Pandey |
| collection | DOAJ |
| description | The main problem that healthcare workers face in many hospitals is how long it takes patients to receive services. This tendency is becoming more prevalent, posing a threat to healthcare services. The repercussions of keeping people in a long line for medical care can result in a variety of issues, including death. The many server queuing models were utilized to examine the government hospital's service efficiency in this study. Over two weeks, primary data was collected at the hospital using observation and questionnaire methods to find the queuing model that minimizes patient waiting time. The findings revealed that most of the patients were dissatisfied with the hospital's queue management tactics. |
| first_indexed | 2024-03-11T21:05:26Z |
| format | Article |
| id | doaj.art-2a853100170d4e5784acc29842ea2030 |
| institution | Directory Open Access Journal |
| issn | 1314-1902 1314-2321 |
| language | English |
| last_indexed | 2024-03-11T21:05:26Z |
| publishDate | 2023-09-01 |
| publisher | Bulgarian Academy of Sciences |
| record_format | Article |
| series | International Journal Bioautomation |
| spelling | doaj.art-2a853100170d4e5784acc29842ea20302023-09-29T13:29:44ZengBulgarian Academy of SciencesInternational Journal Bioautomation1314-19021314-23212023-09-0127313914610.7546/ijba.2023.27.3.000904Application of Queuing Theory to Analysis of Waiting Time in the HospitalManish Kumar Pandey0Dharmendra Kumar GangeshwerDepartment of Applied Mathematics, Bhilai Institute of Technology, Durg, Chhattisgarh 491001, IndiaThe main problem that healthcare workers face in many hospitals is how long it takes patients to receive services. This tendency is becoming more prevalent, posing a threat to healthcare services. The repercussions of keeping people in a long line for medical care can result in a variety of issues, including death. The many server queuing models were utilized to examine the government hospital's service efficiency in this study. Over two weeks, primary data was collected at the hospital using observation and questionnaire methods to find the queuing model that minimizes patient waiting time. The findings revealed that most of the patients were dissatisfied with the hospital's queue management tactics.http://www.biomed.bas.bg/bioautomation/2023/vol_27.3/files/27.3_02.pdfqueuing theoryhospitalqueue managementwaiting line |
| spellingShingle | Manish Kumar Pandey Dharmendra Kumar Gangeshwer Application of Queuing Theory to Analysis of Waiting Time in the Hospital International Journal Bioautomation queuing theory hospital queue management waiting line |
| title | Application of Queuing Theory to Analysis of Waiting Time in the Hospital |
| title_full | Application of Queuing Theory to Analysis of Waiting Time in the Hospital |
| title_fullStr | Application of Queuing Theory to Analysis of Waiting Time in the Hospital |
| title_full_unstemmed | Application of Queuing Theory to Analysis of Waiting Time in the Hospital |
| title_short | Application of Queuing Theory to Analysis of Waiting Time in the Hospital |
| title_sort | application of queuing theory to analysis of waiting time in the hospital |
| topic | queuing theory hospital queue management waiting line |
| url | http://www.biomed.bas.bg/bioautomation/2023/vol_27.3/files/27.3_02.pdf |
| work_keys_str_mv | AT manishkumarpandey applicationofqueuingtheorytoanalysisofwaitingtimeinthehospital AT dharmendrakumargangeshwer applicationofqueuingtheorytoanalysisofwaitingtimeinthehospital |