Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories

Objective – In an environment of shrinking budgets and reduced staffing, this study seeks to identify a comprehensive, integrated assessment strategy to better focus diminished resources within special collections repositories. Methods – This article presents the results of a single case study...

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Main Authors: Melanie Griffin, Barbara Lewis, Mark I. Greenberg
Format: Article
Language:English
Published: University of Alberta 2013-06-01
Series:Evidence Based Library and Information Practice
Subjects:
Online Access:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19138
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author Melanie Griffin
Barbara Lewis
Mark I. Greenberg
author_facet Melanie Griffin
Barbara Lewis
Mark I. Greenberg
author_sort Melanie Griffin
collection DOAJ
description Objective – In an environment of shrinking budgets and reduced staffing, this study seeks to identify a comprehensive, integrated assessment strategy to better focus diminished resources within special collections repositories. Methods – This article presents the results of a single case study conducted in the Special and Digital Collections department at a university library. The department created an holistic assessment model, taking into account both public and technical services, to explore inter-related questions affecting both day-to-day operations as well as long-term, strategic priorities. Results – Data from a variety of assessment activities positively impacted the department’s practices, informing decisions made about staff skill sets, training, and scheduling; outreach activities; and prioritizing technical services. The results provide a comprehensive view of both patron and department needs, allowing for a wide variety of improvements and changes in staffing practices, all driven by data rather than anecdotal evidence. Conclusion – Although the data generated for this study is institutionally specific, the methodology is applicable to special collections departments at other institutions. A systemic, holistic approach to assessment in special collections departments enables the implementation of operational efficiencies. It also provides data that allows the department to document its value to university-wide stakeholders.
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spelling doaj.art-2a976581cde64f51937b7197134051ad2022-12-21T20:03:23ZengUniversity of AlbertaEvidence Based Library and Information Practice1715-720X2013-06-018210.18438/B8D03MData-Driven Decision Making: An Holistic Approach to Assessment in Special Collections RepositoriesMelanie Griffin0Barbara Lewis1Mark I. Greenberg2University of South Florida Tampa, Florida, United States of AmericaUniversity of South Florida Tampa, Florida, United States of AmericaWestern Washington University Bellingham, Washington, United States of AmericaObjective – In an environment of shrinking budgets and reduced staffing, this study seeks to identify a comprehensive, integrated assessment strategy to better focus diminished resources within special collections repositories. Methods – This article presents the results of a single case study conducted in the Special and Digital Collections department at a university library. The department created an holistic assessment model, taking into account both public and technical services, to explore inter-related questions affecting both day-to-day operations as well as long-term, strategic priorities. Results – Data from a variety of assessment activities positively impacted the department’s practices, informing decisions made about staff skill sets, training, and scheduling; outreach activities; and prioritizing technical services. The results provide a comprehensive view of both patron and department needs, allowing for a wide variety of improvements and changes in staffing practices, all driven by data rather than anecdotal evidence. Conclusion – Although the data generated for this study is institutionally specific, the methodology is applicable to special collections departments at other institutions. A systemic, holistic approach to assessment in special collections departments enables the implementation of operational efficiencies. It also provides data that allows the department to document its value to university-wide stakeholders.https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19138assessmentspecial collections
spellingShingle Melanie Griffin
Barbara Lewis
Mark I. Greenberg
Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
Evidence Based Library and Information Practice
assessment
special collections
title Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
title_full Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
title_fullStr Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
title_full_unstemmed Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
title_short Data-Driven Decision Making: An Holistic Approach to Assessment in Special Collections Repositories
title_sort data driven decision making an holistic approach to assessment in special collections repositories
topic assessment
special collections
url https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19138
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AT markigreenberg datadrivendecisionmakinganholisticapproachtoassessmentinspecialcollectionsrepositories