The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender

The effects of role stressors and emotional satisfaction on service quality: Moderating role of gender

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The objective of this research is to find out the effect of role ambiguity, role conflict, role overload,  and work-family conflict on emotional satisfaction, the effect of emotional satisfaction on service quality, and gender moderation on the effect of emotional satisfaction on service quality. T...

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Bibliographic Details
Main Authors: Handrio Adhi Pradana, Hunik Sri Runing Sawitri
Format: Article
Language:English
Published: Universitas Islam Indonesia 2016-04-01
Series:Jurnal Siasat Bisnis
Subjects:
role stressors
emotional satisfaction
service quality
gender
Online Access:https://jurnal.uii.ac.id/JSB/article/view/4402

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