Service Quality about Health Sector of UK and Pakistan: A Comparative Study
The aim of this study is to determine mean comparison and identify similarities for all five dimensions of service quality between public hospitals in London city, UK and private hospitals in Attock city of Pakistan on the basis of patient’s perception. Data was collected from patients through self-...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Mashhad: Behzad Hassannezhad Kashani
2016-09-01
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| Series: | International Journal of Management, Accounting and Economics |
| Subjects: | |
| Online Access: | https://www.ijmae.com/article_115515_c6ff51cb3b0b7316a9cbceee8b92374d.pdf |
| _version_ | 1797690325500690432 |
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| author | Qaisar Iqbal Siti Binti Hassan |
| author_facet | Qaisar Iqbal Siti Binti Hassan |
| author_sort | Qaisar Iqbal |
| collection | DOAJ |
| description | The aim of this study is to determine mean comparison and identify similarities for all five dimensions of service quality between public hospitals in London city, UK and private hospitals in Attock city of Pakistan on the basis of patient’s perception. Data was collected from patients through self-administered questionnaire. SERVQUAL was measurement scale, comprises of 21 items covering all five dimensions. Independence T-Test was performed to analyze collected data using Statistical software package for social sciences. Response rate is this study is 83.33%. It is concluded that in both sectors, performance of hospitals is lowest in responsiveness dimension of service quality. There is highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. |
| first_indexed | 2024-03-12T01:57:55Z |
| format | Article |
| id | doaj.art-2b0e2b19233e47cfa83edf41dbb44cec |
| institution | Directory Open Access Journal |
| issn | 2383-2126 |
| language | English |
| last_indexed | 2024-03-12T01:57:55Z |
| publishDate | 2016-09-01 |
| publisher | Mashhad: Behzad Hassannezhad Kashani |
| record_format | Article |
| series | International Journal of Management, Accounting and Economics |
| spelling | doaj.art-2b0e2b19233e47cfa83edf41dbb44cec2023-09-07T21:56:32ZengMashhad: Behzad Hassannezhad KashaniInternational Journal of Management, Accounting and Economics2383-21262016-09-0139473485115515Service Quality about Health Sector of UK and Pakistan: A Comparative StudyQaisar Iqbal0Siti Binti Hassan1SZABIST, Islamabad Campus, PakistanUniversity Sains Malaysia, Main Campus, MalaysiaThe aim of this study is to determine mean comparison and identify similarities for all five dimensions of service quality between public hospitals in London city, UK and private hospitals in Attock city of Pakistan on the basis of patient’s perception. Data was collected from patients through self-administered questionnaire. SERVQUAL was measurement scale, comprises of 21 items covering all five dimensions. Independence T-Test was performed to analyze collected data using Statistical software package for social sciences. Response rate is this study is 83.33%. It is concluded that in both sectors, performance of hospitals is lowest in responsiveness dimension of service quality. There is highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan.https://www.ijmae.com/article_115515_c6ff51cb3b0b7316a9cbceee8b92374d.pdfservice qualityhealthcare unitsdeveloping and developed countrypatient’s perception |
| spellingShingle | Qaisar Iqbal Siti Binti Hassan Service Quality about Health Sector of UK and Pakistan: A Comparative Study International Journal of Management, Accounting and Economics service quality healthcare units developing and developed country patient’s perception |
| title | Service Quality about Health Sector of UK and Pakistan: A Comparative Study |
| title_full | Service Quality about Health Sector of UK and Pakistan: A Comparative Study |
| title_fullStr | Service Quality about Health Sector of UK and Pakistan: A Comparative Study |
| title_full_unstemmed | Service Quality about Health Sector of UK and Pakistan: A Comparative Study |
| title_short | Service Quality about Health Sector of UK and Pakistan: A Comparative Study |
| title_sort | service quality about health sector of uk and pakistan a comparative study |
| topic | service quality healthcare units developing and developed country patient’s perception |
| url | https://www.ijmae.com/article_115515_c6ff51cb3b0b7316a9cbceee8b92374d.pdf |
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