Kepuasan Pelanggan berdasarkan Dimensi Timeliness Kualitas Jasa Evans dan Lindsay dengan Metode Importance Performance Analysis
Based on Keputusan Menteri Pendayagunaan Aparatur Negara Nomor KEP/25/M.PAN/2004 level of customer satisfaction of a service can be judged by the Community Satisfaction Index, there are fourteen elements of these services have a standard that is equal to 85%. General clinic and specialist in Menur...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2017-12-01
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| Series: | Jurnal Administrasi Kesehatan Indonesia |
| Online Access: | https://e-journal.unair.ac.id/JAKI/article/view/7053 |