Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

Improving Nonclinical and Clinical-Support Services: Lessons From Oncology

Nonclinical and clinical-support personnel serve patients on the front lines of care. Their service interactions have a powerful influence on how patients perceive their entire care experience, including the all-important interactions with clinical staff. Ignoring this reality means squandering oppo...

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Bibliographic Details
Main Authors: Leonard L. Berry, PhD, MBA, Katie A. Deming, MD, Tracey S. Danaher, PhD
Format: Article
Language:English
Published: Elsevier 2018-09-01
Series:Mayo Clinic Proceedings: Innovations, Quality & Outcomes
Online Access:http://www.sciencedirect.com/science/article/pii/S2542454818300468

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