Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors
The New York State (NYS) Office of Mental Health created the NYS COVID-19 Emotional Support Helpline and enlisted graduate students to provide phone-based emotional support initially to the NYS community. This NYS-funded initiative transformed into providing psychosocial support for callers across t...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-07-01
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| Series: | Behavioral Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-328X/12/8/249 |
| _version_ | 1797439461878923264 |
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| author | Kip V. Thompson Elizabeth Eder-Moreau Sara Cunningham Yuki Yamazaki Hang-Yi Chen |
| author_facet | Kip V. Thompson Elizabeth Eder-Moreau Sara Cunningham Yuki Yamazaki Hang-Yi Chen |
| author_sort | Kip V. Thompson |
| collection | DOAJ |
| description | The New York State (NYS) Office of Mental Health created the NYS COVID-19 Emotional Support Helpline and enlisted graduate students to provide phone-based emotional support initially to the NYS community. This NYS-funded initiative transformed into providing psychosocial support for callers across the United States. Four NYS doctoral students acted as the helpline agents and received 251 individual calls from May–August 2020. The agents documented the calls with clinical notes which cannot be traced back to specific callers. The purpose of this retrospective qualitative study was to explore the themes that emerged from the calls to give voice to the trauma that callers were reporting during the early phases of the pandemic, and the resilience they demonstrated as they engaged with the Helpline. The agents’ clinical transcripts were converted into codes using a critical-constructivist grounded theory approach with the NVIVO qualitative data analysis software. A second research team audited the initial codes for construct clarity. Emergent themes detailed the unique traumas that helpline callers divulged, how the agents provided support, and the callers’ capacities for resilience. Recommendations are suggested to inform clinicians working with pandemic survivors, to offer guidance on providing distance or virtual interventions as well as to enhance policymakers’ understanding of addressing mental health needs across populations served via the NYS COVID-19 Emotional Support Helpline. |
| first_indexed | 2024-03-09T11:53:11Z |
| format | Article |
| id | doaj.art-2bb3a2a9e4b04103ab42a95bd3a578b0 |
| institution | Directory Open Access Journal |
| issn | 2076-328X |
| language | English |
| last_indexed | 2024-03-09T11:53:11Z |
| publishDate | 2022-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Behavioral Sciences |
| spelling | doaj.art-2bb3a2a9e4b04103ab42a95bd3a578b02023-11-30T23:11:49ZengMDPI AGBehavioral Sciences2076-328X2022-07-0112824910.3390/bs12080249Exploring Trauma and Resilience among NYS COVID-19 Pandemic SurvivorsKip V. Thompson0Elizabeth Eder-Moreau1Sara Cunningham2Yuki Yamazaki3Hang-Yi Chen4New York State Psychiatric Institute, Columbia University Irving Medical Center, 1501 Riverside Drive, New York, NY 10032, USADivision of Psychological and Educational Services, Fordham University, New York, NY 10023, USADivision of Psychological and Educational Services, Fordham University, New York, NY 10023, USADivision of Psychological and Educational Services, Fordham University, New York, NY 10023, USADivision of Psychological and Educational Services, Fordham University, New York, NY 10023, USAThe New York State (NYS) Office of Mental Health created the NYS COVID-19 Emotional Support Helpline and enlisted graduate students to provide phone-based emotional support initially to the NYS community. This NYS-funded initiative transformed into providing psychosocial support for callers across the United States. Four NYS doctoral students acted as the helpline agents and received 251 individual calls from May–August 2020. The agents documented the calls with clinical notes which cannot be traced back to specific callers. The purpose of this retrospective qualitative study was to explore the themes that emerged from the calls to give voice to the trauma that callers were reporting during the early phases of the pandemic, and the resilience they demonstrated as they engaged with the Helpline. The agents’ clinical transcripts were converted into codes using a critical-constructivist grounded theory approach with the NVIVO qualitative data analysis software. A second research team audited the initial codes for construct clarity. Emergent themes detailed the unique traumas that helpline callers divulged, how the agents provided support, and the callers’ capacities for resilience. Recommendations are suggested to inform clinicians working with pandemic survivors, to offer guidance on providing distance or virtual interventions as well as to enhance policymakers’ understanding of addressing mental health needs across populations served via the NYS COVID-19 Emotional Support Helpline.https://www.mdpi.com/2076-328X/12/8/249COVID-19traumaresiliencetelehealthqualitative data analysissupervision |
| spellingShingle | Kip V. Thompson Elizabeth Eder-Moreau Sara Cunningham Yuki Yamazaki Hang-Yi Chen Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors Behavioral Sciences COVID-19 trauma resilience telehealth qualitative data analysis supervision |
| title | Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors |
| title_full | Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors |
| title_fullStr | Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors |
| title_full_unstemmed | Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors |
| title_short | Exploring Trauma and Resilience among NYS COVID-19 Pandemic Survivors |
| title_sort | exploring trauma and resilience among nys covid 19 pandemic survivors |
| topic | COVID-19 trauma resilience telehealth qualitative data analysis supervision |
| url | https://www.mdpi.com/2076-328X/12/8/249 |
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