Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya
This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. Th...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2012-08-01
|
| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/2557 |
| _version_ | 1797972643040722944 |
|---|---|
| author | Rocky Hermansyah Eddy M. Sutanto |
| author_facet | Rocky Hermansyah Eddy M. Sutanto |
| author_sort | Rocky Hermansyah |
| collection | DOAJ |
| description | This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya. |
| first_indexed | 2024-04-11T03:51:43Z |
| format | Article |
| id | doaj.art-2c3d8978bfd1425295f6f07fdbf6f4eb |
| institution | Directory Open Access Journal |
| issn | 1979-3650 2548-2149 |
| language | English |
| last_indexed | 2024-04-11T03:51:43Z |
| publishDate | 2012-08-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Jurnal Manajemen Teori dan Terapan |
| spelling | doaj.art-2c3d8978bfd1425295f6f07fdbf6f4eb2023-01-02T01:44:23ZengUniversitas AirlanggaJurnal Manajemen Teori dan Terapan1979-36502548-21492012-08-015210.20473/jmtt.v5i2.25571870Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel SurabayaRocky Hermansyah0Eddy M. Sutanto1Universitas Kristen PetraUniversitas Kristen PetraThis research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.https://e-journal.unair.ac.id/JMTT/article/view/2557 |
| spellingShingle | Rocky Hermansyah Eddy M. Sutanto Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya Jurnal Manajemen Teori dan Terapan |
| title | Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya |
| title_full | Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya |
| title_fullStr | Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya |
| title_full_unstemmed | Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya |
| title_short | Analisis Efektivitas “Customer Delight Program” Terhadap Motivasi Kerja Karyawan Di Shangri-La Hotel Surabaya |
| title_sort | analisis efektivitas customer delight program terhadap motivasi kerja karyawan di shangri la hotel surabaya |
| url | https://e-journal.unair.ac.id/JMTT/article/view/2557 |
| work_keys_str_mv | AT rockyhermansyah analisisefektivitascustomerdelightprogramterhadapmotivasikerjakaryawandishangrilahotelsurabaya AT eddymsutanto analisisefektivitascustomerdelightprogramterhadapmotivasikerjakaryawandishangrilahotelsurabaya |