CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE
This study examined the relationship between control management and family business performance in the Malaysian context. It has two objectives, the first being to determine the relationship of organizational credit control policy and procedures, employee development and motivation, and intelligence...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Indonesia
2015-04-01
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| Series: | The South East Asian Journal of Management |
| Subjects: | |
| Online Access: | http://journal.ui.ac.id/index.php/tseajm/article/viewFile/4493/3230 |
| _version_ | 1797964378393280512 |
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| author | Edward Wong Sek Khin Chong Kei Loong Gurcharan Singh |
| author_facet | Edward Wong Sek Khin Chong Kei Loong Gurcharan Singh |
| author_sort | Edward Wong Sek Khin |
| collection | DOAJ |
| description | This study examined the relationship between control management and family business performance in the Malaysian context. It has two objectives, the first being to determine the relationship of organizational credit control policy and procedures, employee development and motivation, and intelligence collection systems to subsequent collection reports in Malaysian family SMEs. The second objective is to investigate the moderating effect of participation in decision-making and work effort towards innovation and business performance. This is a descriptive study involving 90 senior executives employed in 90 Malaysian family SMEs/firms. A correlation analysis from this study confirmed previous researchers' observations that high-level organizational commitment to credit control management is linked to improvements in business performance. The results suggest that three components - credit policy, employee development, and intelligence collection systems - are the most important predictors for the efficiency and effectiveness of credit control management. |
| first_indexed | 2024-04-11T01:44:13Z |
| format | Article |
| id | doaj.art-2c64f1e873c147eeb3e059bce74c08dc |
| institution | Directory Open Access Journal |
| issn | 1978-1989 2355-6641 |
| language | English |
| last_indexed | 2024-04-11T01:44:13Z |
| publishDate | 2015-04-01 |
| publisher | Universitas Indonesia |
| record_format | Article |
| series | The South East Asian Journal of Management |
| spelling | doaj.art-2c64f1e873c147eeb3e059bce74c08dc2023-01-03T08:02:56ZengUniversitas IndonesiaThe South East Asian Journal of Management1978-19892355-66412015-04-01912133CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVEEdward Wong Sek Khin0Chong Kei Loong1Gurcharan Singh2 University of Malaya, MalaysiaUniversity of Malaya, MalaysiaUniversity of Buckingham, United KingdomThis study examined the relationship between control management and family business performance in the Malaysian context. It has two objectives, the first being to determine the relationship of organizational credit control policy and procedures, employee development and motivation, and intelligence collection systems to subsequent collection reports in Malaysian family SMEs. The second objective is to investigate the moderating effect of participation in decision-making and work effort towards innovation and business performance. This is a descriptive study involving 90 senior executives employed in 90 Malaysian family SMEs/firms. A correlation analysis from this study confirmed previous researchers' observations that high-level organizational commitment to credit control management is linked to improvements in business performance. The results suggest that three components - credit policy, employee development, and intelligence collection systems - are the most important predictors for the efficiency and effectiveness of credit control management.http://journal.ui.ac.id/index.php/tseajm/article/viewFile/4493/3230Family Business Performancecredit controlemployee development |
| spellingShingle | Edward Wong Sek Khin Chong Kei Loong Gurcharan Singh CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE The South East Asian Journal of Management Family Business Performance credit control employee development |
| title | CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE |
| title_full | CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE |
| title_fullStr | CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE |
| title_full_unstemmed | CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE |
| title_short | CREDIT CONTROL MANAGEMENT AND BUSINESS PERFORMANCE : THE MALAYSIAN FAMILY SME PERSPECTIVE |
| title_sort | credit control management and business performance the malaysian family sme perspective |
| topic | Family Business Performance credit control employee development |
| url | http://journal.ui.ac.id/index.php/tseajm/article/viewFile/4493/3230 |
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