Examining the Association Between Chaplain Care and Patient Experience
A developing body of evidence indicates that chaplain care is associated with higher levels of patient/family satisfaction with their hospital care. We examined the association between chaplain care and patient experience among patients at Rush University Medical Center in Chicago who responded to H...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520918723 |
| _version_ | 1811294975609012224 |
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| author | Annelieke Damen MA Patricia Murphy PhD, BCC Francis Fullam MA Deirdre Mylod Raj C Shah MD George Fitchett DMin, PhD, BCC |
| author_facet | Annelieke Damen MA Patricia Murphy PhD, BCC Francis Fullam MA Deirdre Mylod Raj C Shah MD George Fitchett DMin, PhD, BCC |
| author_sort | Annelieke Damen MA |
| collection | DOAJ |
| description | A developing body of evidence indicates that chaplain care is associated with higher levels of patient/family satisfaction with their hospital care. We examined the association between chaplain care and patient experience among patients at Rush University Medical Center in Chicago who responded to Hospital Consumer Assessment of Healthcare Providers and Systems and Press Ganey survey items between 2011 and 2017. Information about chaplain care was taken from the inpatients’ electronic medical record. Our analyses included 11 741 patients, 26.5% of whom had received any chaplain care. Patients with lower self-rated health were more likely to have received chaplain care ( P < .001). In bivariate analyses, chaplain care was associated with lower likelihood of reporting the highest score for 4 patient experience items ( P < .001). In multi-variable models that adjusted for patient self-rated health and other factors, the association between chaplain care and the 4 patient experience items was nonsignificant. There was no effect modification for patient religious affiliation, self-rated health, or other demographic factors. The chaplain care-patient experience association may be more complex than has initially appeared, and further research is needed to help us better understand it. |
| first_indexed | 2024-04-13T05:26:28Z |
| format | Article |
| id | doaj.art-2caa7c0fb7f64051a5756c8aa4fea902 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-04-13T05:26:28Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-2caa7c0fb7f64051a5756c8aa4fea9022022-12-22T03:00:35ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520918723Examining the Association Between Chaplain Care and Patient ExperienceAnnelieke Damen MA0Patricia Murphy PhD, BCC1Francis Fullam MA2Deirdre Mylod3Raj C Shah MD4George Fitchett DMin, PhD, BCC5 PhD student Outcomes of Chaplaincy, University of Humanistic Studies, Utrecht, the Netherlands Department of Religion, Health, and Human Values, Rush University Medical Center, Chicago, IL, USA Health Systems Management, Rush University Medical Center, Chicago, IL, USA Institute for Innovation, SVP Research & Analytics, Press Ganey Associates, South Bend, IN, USA Family Medicine and Rush Alzheimer’s Disease Center, Rush University Medical Center, Chicago, IL, USA Department of Religion, Health, and Human Values, Rush University Medical Center, Chicago, IL, USAA developing body of evidence indicates that chaplain care is associated with higher levels of patient/family satisfaction with their hospital care. We examined the association between chaplain care and patient experience among patients at Rush University Medical Center in Chicago who responded to Hospital Consumer Assessment of Healthcare Providers and Systems and Press Ganey survey items between 2011 and 2017. Information about chaplain care was taken from the inpatients’ electronic medical record. Our analyses included 11 741 patients, 26.5% of whom had received any chaplain care. Patients with lower self-rated health were more likely to have received chaplain care ( P < .001). In bivariate analyses, chaplain care was associated with lower likelihood of reporting the highest score for 4 patient experience items ( P < .001). In multi-variable models that adjusted for patient self-rated health and other factors, the association between chaplain care and the 4 patient experience items was nonsignificant. There was no effect modification for patient religious affiliation, self-rated health, or other demographic factors. The chaplain care-patient experience association may be more complex than has initially appeared, and further research is needed to help us better understand it.https://doi.org/10.1177/2374373520918723 |
| spellingShingle | Annelieke Damen MA Patricia Murphy PhD, BCC Francis Fullam MA Deirdre Mylod Raj C Shah MD George Fitchett DMin, PhD, BCC Examining the Association Between Chaplain Care and Patient Experience Journal of Patient Experience |
| title | Examining the Association Between Chaplain Care and Patient Experience |
| title_full | Examining the Association Between Chaplain Care and Patient Experience |
| title_fullStr | Examining the Association Between Chaplain Care and Patient Experience |
| title_full_unstemmed | Examining the Association Between Chaplain Care and Patient Experience |
| title_short | Examining the Association Between Chaplain Care and Patient Experience |
| title_sort | examining the association between chaplain care and patient experience |
| url | https://doi.org/10.1177/2374373520918723 |
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