Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...

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Bibliographic Details
Main Authors: Yogi Tri Prasetyo, Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, Michael Nayat Young, Satria Fadil Persada, Bobby Ardiansyah Miraja, Anak Agung Ngurah Perwira Redi
Format: Article
Language:English
Published: Elsevier 2021-02-01
Series:Journal of Open Innovation: Technology, Market and Complexity
Subjects:
online food delivery
customer satisfaction
new normal
COVID-19
theory of planned behavior
Online Access:https://www.mdpi.com/2199-8531/7/1/76

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