Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...

Cur síos iomlán

Sonraí bibleagrafaíochta
Príomhchruthaitheoirí: Yogi Tri Prasetyo, Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, Michael Nayat Young, Satria Fadil Persada, Bobby Ardiansyah Miraja, Anak Agung Ngurah Perwira Redi
Formáid: Alt
Teanga:English
Foilsithe / Cruthaithe: Elsevier 2021-02-01
Sraith:Journal of Open Innovation: Technology, Market and Complexity
Ábhair:
online food delivery
customer satisfaction
new normal
COVID-19
theory of planned behavior
Rochtain ar líne:https://www.mdpi.com/2199-8531/7/1/76

Ar líne

https://www.mdpi.com/2199-8531/7/1/76

Míreanna comhchosúla