Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation
Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...
| Main Authors: | , , , , , , , |
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| 格式: | 文件 |
| 语言: | English |
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Elsevier
2021-02-01
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| 丛编: | Journal of Open Innovation: Technology, Market and Complexity |
| 主题: | |
| 在线阅读: | https://www.mdpi.com/2199-8531/7/1/76 |