Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction
(1) Background: This study examined the quality of physical therapy services across di-verse settings through a cross-sectional correlational analysis. Its fundamental objective lies in exploring the nuanced factors that contextualize the quality of physical therapy practices. (2) Methods: We introd...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Romanian Association of Balneology, Editura Balneara
2023-12-01
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| Series: | Balneo and PRM Research Journal |
| Subjects: | |
| Online Access: | https://bioclima.ro/Balneo610.pdf |
| _version_ | 1797363863321051136 |
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| author | Elena Ioana Iconaru Dumitru Chirlesan Mariana Tudor Constantin Ciucurel |
| author_facet | Elena Ioana Iconaru Dumitru Chirlesan Mariana Tudor Constantin Ciucurel |
| author_sort | Elena Ioana Iconaru |
| collection | DOAJ |
| description | (1) Background: This study examined the quality of physical therapy services across di-verse settings through a cross-sectional correlational analysis. Its fundamental objective lies in exploring the nuanced factors that contextualize the quality of physical therapy practices. (2) Methods: We introduced the Physical Therapy Services Evaluation Ques-tionnaire (PSEQ) and gathered patient satisfaction data through a Visual Analog Scale (VAS). The study involved 30 physical therapists (average age 39.57 ± 9.37 years, 40% males and 60% females), assessed via PSEQ, with their work experience (WE) specified. Each physical therapist received feedback from 10 patients using VAS. (3) Results: Follow-ing content validation, PSEQ demonstrated strong internal consistency (Cronbach's alpha coefficient = 0.89). Correlational analyses showed significant positive associations be-tween age and WE, age and PSEQ global score, WE and PSEQ global score, and between VAS score and PSEQ global score (p ≤ 0.001). Linear regression analyses confirmed these relationships (p ≤ 0.001) and offered a quantifiable basis for predictions, essential for in-formed decision-making in physical therapy service management and research. (4) Con-clusions: The study established robust correlations between physical therapists' age, WE, and service evaluations. Patient satisfaction, measured through VAS, significantly influ-ences service evaluations, underscoring the importance of continuous professional devel-opment and patient-centered care in physical therapy services. |
| first_indexed | 2024-03-08T16:27:04Z |
| format | Article |
| id | doaj.art-2d5840233351448c950ecd39c49ff20d |
| institution | Directory Open Access Journal |
| issn | 2734-8458 |
| language | English |
| last_indexed | 2024-03-08T16:27:04Z |
| publishDate | 2023-12-01 |
| publisher | Romanian Association of Balneology, Editura Balneara |
| record_format | Article |
| series | Balneo and PRM Research Journal |
| spelling | doaj.art-2d5840233351448c950ecd39c49ff20d2024-01-06T23:56:28ZengRomanian Association of Balneology, Editura BalnearaBalneo and PRM Research Journal2734-84582023-12-0114461010.12680/balneo.2023.610Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfactionElena Ioana Iconaru0Dumitru Chirlesan1Mariana Tudor2Constantin Ciucurel3Department of Medical Assistance and Physical Therapy, University Center of Pitesti, National University for Science and Technology Politehnica Bucuresti, 110040 Pitesti, RomaniaDepartment of Environmental Engineering and Applied Engineering Sciences, University Center of Pitesti, National University for Science and Technology Politehnica Bucuresti, 110040 Pitesti, RomaniaDepartment of Medical Assistance and Physical Therapy, University Center of Pitesti, National University for Science and Technology Politehnica Bucuresti, 110040 Pitesti, RomaniaDepartment of Medical Assistance and Physical Therapy, University Center of Pitesti, National University for Science and Technology Politehnica Bucuresti, 110040 Pitesti, Romania(1) Background: This study examined the quality of physical therapy services across di-verse settings through a cross-sectional correlational analysis. Its fundamental objective lies in exploring the nuanced factors that contextualize the quality of physical therapy practices. (2) Methods: We introduced the Physical Therapy Services Evaluation Ques-tionnaire (PSEQ) and gathered patient satisfaction data through a Visual Analog Scale (VAS). The study involved 30 physical therapists (average age 39.57 ± 9.37 years, 40% males and 60% females), assessed via PSEQ, with their work experience (WE) specified. Each physical therapist received feedback from 10 patients using VAS. (3) Results: Follow-ing content validation, PSEQ demonstrated strong internal consistency (Cronbach's alpha coefficient = 0.89). Correlational analyses showed significant positive associations be-tween age and WE, age and PSEQ global score, WE and PSEQ global score, and between VAS score and PSEQ global score (p ≤ 0.001). Linear regression analyses confirmed these relationships (p ≤ 0.001) and offered a quantifiable basis for predictions, essential for in-formed decision-making in physical therapy service management and research. (4) Con-clusions: The study established robust correlations between physical therapists' age, WE, and service evaluations. Patient satisfaction, measured through VAS, significantly influ-ences service evaluations, underscoring the importance of continuous professional devel-opment and patient-centered care in physical therapy services.https://bioclima.ro/Balneo610.pdfquality assurancephysical therapyservice qualitypatient experiencecross-sectional studyhealthcare assessment |
| spellingShingle | Elena Ioana Iconaru Dumitru Chirlesan Mariana Tudor Constantin Ciucurel Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction Balneo and PRM Research Journal quality assurance physical therapy service quality patient experience cross-sectional study healthcare assessment |
| title | Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction |
| title_full | Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction |
| title_fullStr | Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction |
| title_full_unstemmed | Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction |
| title_short | Assessing quality management systems in physical therapy: a cross-sectional analysis of service performance and patient satisfaction |
| title_sort | assessing quality management systems in physical therapy a cross sectional analysis of service performance and patient satisfaction |
| topic | quality assurance physical therapy service quality patient experience cross-sectional study healthcare assessment |
| url | https://bioclima.ro/Balneo610.pdf |
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