Research on express service defect evaluation based on semantic network diagram and SERVQUAL model

Research on express service defect evaluation based on semantic network diagram and SERVQUAL model

This paper constructs a defect evaluation model of express service, uses the text mining methods of web crawler, SVM (Support Vector Machine) emotion analysis and LDA (Linear Discriminant Analysis) topic model to capture and clean up the online negative comment data of express service, establishes a...

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Bibliographic Details
Main Authors: Suishan Gu, Kangyu Wang, Lianyue Gao, Jun Liu
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-12-01
Series:Frontiers in Public Health
Subjects:
express service defects
text mining
semantic network diagram
SERVQUAL model
LDA topic model
Online Access:https://www.frontiersin.org/articles/10.3389/fpubh.2022.1056575/full

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