A decision-making model for operational efficiency in the banking workflow process of housing facilities
Banking and financial services are important parts of the service industry. Quality of service in the banking industry has a close relationship with customer satisfaction service system. Banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's com...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
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University of Tehran
2016-04-01
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| Series: | مدیریت صنعتی |
| Subjects: | |
| Online Access: | https://imj.ut.ac.ir/article_59598_64a7f17cb53f16e9f14ed1688ee30e1f.pdf |
| _version_ | 1819105146569752576 |
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| author | Maryam Mohammadpanah reza yosefi zenouz Akbar Hassanpoor |
| author_facet | Maryam Mohammadpanah reza yosefi zenouz Akbar Hassanpoor |
| author_sort | Maryam Mohammadpanah |
| collection | DOAJ |
| description | Banking and financial services are important parts of the service industry. Quality of service in the banking industry has a close relationship with customer satisfaction service system. Banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. This paper presents a decision-making model to obtain optimum tasks assignement to personnels in workflow process of housing facilities for the purposes of minimization the average processing time of orders entered into workflow (average time) and also personnel operating costs to minimize banking workflow preocess (operating costs) which it would reduced the waiting times for customers and ultimately higher satisfaction level for the customers. This is a non-linear multi-objective optimization problem and with respect the nature of the variables would be define in a discrete integer space. Since the problems is in NP-hard problems in class, solving the optimization problem has been conducted using non-dominate Sorting Genetic Algorithm II. |
| first_indexed | 2024-12-22T02:17:37Z |
| format | Article |
| id | doaj.art-2e132cf56d814b01b6ac7d5a70d1e0b5 |
| institution | Directory Open Access Journal |
| issn | 2008-5885 2423-5369 |
| language | fas |
| last_indexed | 2024-12-22T02:17:37Z |
| publishDate | 2016-04-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | مدیریت صنعتی |
| spelling | doaj.art-2e132cf56d814b01b6ac7d5a70d1e0b52022-12-21T18:42:13ZfasUniversity of Tehranمدیریت صنعتی2008-58852423-53692016-04-0181617410.22059/imj.2016.5959859598A decision-making model for operational efficiency in the banking workflow process of housing facilitiesMaryam Mohammadpanah0reza yosefi zenouz1Akbar Hassanpoor2Kharazmi UniversityUniversity of kharazmiUniversity of kharazmiBanking and financial services are important parts of the service industry. Quality of service in the banking industry has a close relationship with customer satisfaction service system. Banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. This paper presents a decision-making model to obtain optimum tasks assignement to personnels in workflow process of housing facilities for the purposes of minimization the average processing time of orders entered into workflow (average time) and also personnel operating costs to minimize banking workflow preocess (operating costs) which it would reduced the waiting times for customers and ultimately higher satisfaction level for the customers. This is a non-linear multi-objective optimization problem and with respect the nature of the variables would be define in a discrete integer space. Since the problems is in NP-hard problems in class, solving the optimization problem has been conducted using non-dominate Sorting Genetic Algorithm II.https://imj.ut.ac.ir/article_59598_64a7f17cb53f16e9f14ed1688ee30e1f.pdfnon-dominant Sorting Genetic Algorithm IIOptimizationEfficiencyworkflow bank |
| spellingShingle | Maryam Mohammadpanah reza yosefi zenouz Akbar Hassanpoor A decision-making model for operational efficiency in the banking workflow process of housing facilities مدیریت صنعتی non-dominant Sorting Genetic Algorithm II Optimization Efficiency workflow bank |
| title | A decision-making model for operational efficiency in the banking workflow process of housing facilities |
| title_full | A decision-making model for operational efficiency in the banking workflow process of housing facilities |
| title_fullStr | A decision-making model for operational efficiency in the banking workflow process of housing facilities |
| title_full_unstemmed | A decision-making model for operational efficiency in the banking workflow process of housing facilities |
| title_short | A decision-making model for operational efficiency in the banking workflow process of housing facilities |
| title_sort | decision making model for operational efficiency in the banking workflow process of housing facilities |
| topic | non-dominant Sorting Genetic Algorithm II Optimization Efficiency workflow bank |
| url | https://imj.ut.ac.ir/article_59598_64a7f17cb53f16e9f14ed1688ee30e1f.pdf |
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