| Summary: | In this paper, we propose a deterministic shift design model with task-based demand and give the corresponding stochastic version with a probability constraint such that the shift plan designed is staffed with the workforce with a certain probability of performing all given tasks. Since we currently find no suitable methods for solving this stochastic model from the literature related to solving stochastic shift design models, we developed a single-stage heuristic method based on statistics, whose main idea is to reduce the occurrence of manpower shortage by prolonging the resource occupation time of a task, but this leads to a serious waste of resources, which is common in solving resource allocation problems with uncertain durations. To reduce the cost of wastage, we also propose a two-stage heuristic approach that is a two-stage heuristic with an evolutionary strategy. The two heuristics show their effectiveness in solving the proposed stochastic model in numerical experiments, and the two-stage heuristic significantly outperforms the one-stage heuristic in cost optimization and solution time stability.
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