The effectiveness of feedback channels in hotels in Malawi: perspectives of guests
This study investigates the perceptions of hotel guests of the effectiveness of feedback channels available in hotels in Malawi. The study found that suggestion boxes are the most common feedback channel in hotels. The telephone is the most preferred channel to provide negative feedback, and the fac...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2024-09-01
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| Series: | Research in Hospitality Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/22243534.2024.2419373 |