Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective
Heading towards a cashless society, consumers have undergone a significant shift toward mobile payment services after COVID-19. The proliferation of various mobile payment applications has resulted in low consumer loyalty to mobile payment providers. Thus, continuance intention of mobile pa...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2024-01-01
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| Series: | International Journal of Data and Network Science |
| Online Access: | http://www.growingscience.com/ijds/Vol8/ijdns_2023_235.pdf |
| _version_ | 1827379342965997568 |
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| author | Nalal Muna I Made Sukresna Nilna Muna |
| author_facet | Nalal Muna I Made Sukresna Nilna Muna |
| author_sort | Nalal Muna |
| collection | DOAJ |
| description | Heading towards a cashless society, consumers have undergone a significant shift toward mobile payment services after COVID-19. The proliferation of various mobile payment applications has resulted in low consumer loyalty to mobile payment providers. Thus, continuance intention of mobile payments becomes crucial for mobile payment providers. The integration of UTAUT2 and the dedication-constraint-based mechanism are adopted to elaborate approach in retaining customers. The dedication mechanism is built by examining antecedents of satisfaction. Meanwhile, the constraint mechanism is driven by switching costs, preceded by habit and economic incentives. A total of 297 mobile payment users participated by filling out questionnaires in a field survey. The results show that the dedication mechanism dominates in creating satisfaction by increasing perceived usefulness, while the constraint mechanism is more influenced by habit than economic incentives. This research provides insights for mobile payment providers to enhance satisfaction by understanding consumers' needs in using mobile payments and to increase switching costs by fostering habit, thereby encouraging continuance intention of mobile payments in the future. |
| first_indexed | 2024-03-08T13:15:06Z |
| format | Article |
| id | doaj.art-2f1c8cba75364134ab131cc83ec0a2d5 |
| institution | Directory Open Access Journal |
| issn | 2561-8148 2561-8156 |
| language | English |
| last_indexed | 2024-03-08T13:15:06Z |
| publishDate | 2024-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | International Journal of Data and Network Science |
| spelling | doaj.art-2f1c8cba75364134ab131cc83ec0a2d52024-01-18T08:30:17ZengGrowing ScienceInternational Journal of Data and Network Science2561-81482561-81562024-01-018296797610.5267/j.ijdns.2023.12.010Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspectiveNalal MunaI Made SukresnaNilna Muna Heading towards a cashless society, consumers have undergone a significant shift toward mobile payment services after COVID-19. The proliferation of various mobile payment applications has resulted in low consumer loyalty to mobile payment providers. Thus, continuance intention of mobile payments becomes crucial for mobile payment providers. The integration of UTAUT2 and the dedication-constraint-based mechanism are adopted to elaborate approach in retaining customers. The dedication mechanism is built by examining antecedents of satisfaction. Meanwhile, the constraint mechanism is driven by switching costs, preceded by habit and economic incentives. A total of 297 mobile payment users participated by filling out questionnaires in a field survey. The results show that the dedication mechanism dominates in creating satisfaction by increasing perceived usefulness, while the constraint mechanism is more influenced by habit than economic incentives. This research provides insights for mobile payment providers to enhance satisfaction by understanding consumers' needs in using mobile payments and to increase switching costs by fostering habit, thereby encouraging continuance intention of mobile payments in the future.http://www.growingscience.com/ijds/Vol8/ijdns_2023_235.pdf |
| spellingShingle | Nalal Muna I Made Sukresna Nilna Muna Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective International Journal of Data and Network Science |
| title | Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective |
| title_full | Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective |
| title_fullStr | Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective |
| title_full_unstemmed | Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective |
| title_short | Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective |
| title_sort | post adoption model of mobile payment in indonesia integration of utaut2 and the dedication constraint perspective |
| url | http://www.growingscience.com/ijds/Vol8/ijdns_2023_235.pdf |
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