Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets
The aim of this study was to identify the factors inducing customers to choose cashless payments made with payment cards at retail and service outlets during the COVID-19 pandemic. We identified factors that are crucial for consumers’ functioning under pandemic conditions, but which have so far been...
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| Format: | Article |
| Language: | English |
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MDPI AG
2021-07-01
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| Series: | Energies |
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| Online Access: | https://www.mdpi.com/1996-1073/14/14/4191 |
| _version_ | 1797527220041809920 |
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| author | Agnieszka Huterska Anna Iwona Piotrowska Joanna Szalacha-Jarmużek |
| author_facet | Agnieszka Huterska Anna Iwona Piotrowska Joanna Szalacha-Jarmużek |
| author_sort | Agnieszka Huterska |
| collection | DOAJ |
| description | The aim of this study was to identify the factors inducing customers to choose cashless payments made with payment cards at retail and service outlets during the COVID-19 pandemic. We identified factors that are crucial for consumers’ functioning under pandemic conditions, but which have so far been neglected in research. The estimated logit model indicates that the variables significantly influencing the more frequent choice of payment cards at retail outlets are related to the fear of infection and perception of the advantages of new technological solutions in connection with social distancing. Our study shows that, in addition to sociodemographic characteristics such as age and level of education, emotionally motivated factors induced by the pandemic have begun to play an important role in the transition to cashless payment. |
| first_indexed | 2024-03-10T09:39:57Z |
| format | Article |
| id | doaj.art-2f2f53dfca9c426087ad9585deae842d |
| institution | Directory Open Access Journal |
| issn | 1996-1073 |
| language | English |
| last_indexed | 2024-03-10T09:39:57Z |
| publishDate | 2021-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Energies |
| spelling | doaj.art-2f2f53dfca9c426087ad9585deae842d2023-11-22T03:41:34ZengMDPI AGEnergies1996-10732021-07-011414419110.3390/en14144191Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service OutletsAgnieszka Huterska0Anna Iwona Piotrowska1Joanna Szalacha-Jarmużek2Faculty of Economic Sciences and Management, Nicolaus Copernicus University in Toruń, J. Gagarina 13a, 87-100 Toruń, PolandFaculty of Economic Sciences and Management, Nicolaus Copernicus University in Toruń, J. Gagarina 13a, 87-100 Toruń, PolandInstitute of Sociology, Nicolaus Copernicus University in Toruń, Fosa Staromiejska 1a, 87-100 Toruń, PolandThe aim of this study was to identify the factors inducing customers to choose cashless payments made with payment cards at retail and service outlets during the COVID-19 pandemic. We identified factors that are crucial for consumers’ functioning under pandemic conditions, but which have so far been neglected in research. The estimated logit model indicates that the variables significantly influencing the more frequent choice of payment cards at retail outlets are related to the fear of infection and perception of the advantages of new technological solutions in connection with social distancing. Our study shows that, in addition to sociodemographic characteristics such as age and level of education, emotionally motivated factors induced by the pandemic have begun to play an important role in the transition to cashless payment.https://www.mdpi.com/1996-1073/14/14/4191socio-economic changesCOVID-19cashless paymentsconsumer behaviorinfection fearsocial distancing |
| spellingShingle | Agnieszka Huterska Anna Iwona Piotrowska Joanna Szalacha-Jarmużek Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets Energies socio-economic changes COVID-19 cashless payments consumer behavior infection fear social distancing |
| title | Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets |
| title_full | Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets |
| title_fullStr | Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets |
| title_full_unstemmed | Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets |
| title_short | Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets |
| title_sort | fear of the covid 19 pandemic and social distancing as factors determining the change in consumer payment behavior at retail and service outlets |
| topic | socio-economic changes COVID-19 cashless payments consumer behavior infection fear social distancing |
| url | https://www.mdpi.com/1996-1073/14/14/4191 |
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