Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools
In the knowledge economy, a key source of sustainable competitive advantage relies on the way to create, share, and utilize knowledge. Knowledge Management (KM) tools assumed an important role in supporting KM activities. The objective of this paper is to aid decision makers to identify the most app...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer
2011-04-01
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| Series: | International Journal of Computational Intelligence Systems |
| Subjects: | |
| Online Access: | https://www.atlantis-press.com/article/2151.pdf |
| _version_ | 1818040699907473408 |
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| author | Gülçin Büyüközkan Orhan Feyzioglu Gizem Cifçi |
| author_facet | Gülçin Büyüközkan Orhan Feyzioglu Gizem Cifçi |
| author_sort | Gülçin Büyüközkan |
| collection | DOAJ |
| description | In the knowledge economy, a key source of sustainable competitive advantage relies on the way to create, share, and utilize knowledge. Knowledge Management (KM) tools assumed an important role in supporting KM activities. The objective of this paper is to aid decision makers to identify the most appropriate KM tool to improve the effectiveness of their organization. In order to rate competing systems of different vendors, we propose an enhanced multi-criteria method, namely fuzzy VIKOR, that takes advantages of fuzzy logic and group decision making to deal with the vagueness and granularity in the linguistic assessments. The method aims to isolate compromise solutions, by providing a maximum group utility and a minimum of an individual regret. A case study is also given to demonstrate the potential of the methodology. |
| first_indexed | 2024-12-10T08:18:41Z |
| format | Article |
| id | doaj.art-2f48683418da40bf80592d63382e5342 |
| institution | Directory Open Access Journal |
| issn | 1875-6883 |
| language | English |
| last_indexed | 2024-12-10T08:18:41Z |
| publishDate | 2011-04-01 |
| publisher | Springer |
| record_format | Article |
| series | International Journal of Computational Intelligence Systems |
| spelling | doaj.art-2f48683418da40bf80592d63382e53422022-12-22T01:56:23ZengSpringerInternational Journal of Computational Intelligence Systems1875-68832011-04-014210.2991/ijcis.2011.4.2.7Fuzzy Multi-Criteria Evaluation of Knowledge Management ToolsGülçin BüyüközkanOrhan FeyziogluGizem CifçiIn the knowledge economy, a key source of sustainable competitive advantage relies on the way to create, share, and utilize knowledge. Knowledge Management (KM) tools assumed an important role in supporting KM activities. The objective of this paper is to aid decision makers to identify the most appropriate KM tool to improve the effectiveness of their organization. In order to rate competing systems of different vendors, we propose an enhanced multi-criteria method, namely fuzzy VIKOR, that takes advantages of fuzzy logic and group decision making to deal with the vagueness and granularity in the linguistic assessments. The method aims to isolate compromise solutions, by providing a maximum group utility and a minimum of an individual regret. A case study is also given to demonstrate the potential of the methodology.https://www.atlantis-press.com/article/2151.pdfMulti-criteria analysisKM toolsfuzzy VIKORfuzzy Delphi methodology. |
| spellingShingle | Gülçin Büyüközkan Orhan Feyzioglu Gizem Cifçi Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools International Journal of Computational Intelligence Systems Multi-criteria analysis KM tools fuzzy VIKOR fuzzy Delphi methodology. |
| title | Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools |
| title_full | Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools |
| title_fullStr | Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools |
| title_full_unstemmed | Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools |
| title_short | Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools |
| title_sort | fuzzy multi criteria evaluation of knowledge management tools |
| topic | Multi-criteria analysis KM tools fuzzy VIKOR fuzzy Delphi methodology. |
| url | https://www.atlantis-press.com/article/2151.pdf |
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