Happiness at work: a phenomenological study of the experiences of hospitality industry employees
Though happiness might be an interesting factor to consider in the discussion on retaining employees, only a limited number of studies on happiness of hospitality employees has been done. This master’s thesis study, rooted in the tradition of the interpretative phenomenological analysis, unpacks the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2020-01-01
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| Series: | Research in Hospitality Management |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/22243534.2020.1790212 |
| _version_ | 1797640992632864768 |
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| author | Anne Eline Frederique Melief Jan Arend Schulp Marte Rinck de Boer |
| author_facet | Anne Eline Frederique Melief Jan Arend Schulp Marte Rinck de Boer |
| author_sort | Anne Eline Frederique Melief |
| collection | DOAJ |
| description | Though happiness might be an interesting factor to consider in the discussion on retaining employees, only a limited number of studies on happiness of hospitality employees has been done. This master’s thesis study, rooted in the tradition of the interpretative phenomenological analysis, unpacks the connection of work experiences and feelings of happiness of five hospitality employees aged between 20 and 30. In-depth interviews revealed that happiness is found in moments of external recognition of professional achievements, while contributing to the company’s performance or to guest experiences. We see that these moments reinforce a high-performance attitude that, however, could also create a form of addiction. We recommend integrating appreciative feedback of staff achievements on a regular base during operations. Furthermore, we suggest staff coaching with the aim to develop self-awareness and self-acknowledgement. |
| first_indexed | 2024-03-11T13:39:10Z |
| format | Article |
| id | doaj.art-2f5b0b6ddac9447d8ca44bec48221fda |
| institution | Directory Open Access Journal |
| issn | 2224-3534 2415-5152 |
| language | English |
| last_indexed | 2024-03-11T13:39:10Z |
| publishDate | 2020-01-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Research in Hospitality Management |
| spelling | doaj.art-2f5b0b6ddac9447d8ca44bec48221fda2023-11-02T13:54:03ZengTaylor & Francis GroupResearch in Hospitality Management2224-35342415-51522020-01-01101636610.1080/22243534.2020.17902121790212Happiness at work: a phenomenological study of the experiences of hospitality industry employeesAnne Eline Frederique Melief0Jan Arend Schulp1Marte Rinck de Boer2International Hospitality and Service Management School, NHLStenden University of Applied SciencesInternational Hospitality and Service Management School, NHLStenden University of Applied SciencesInternational Hospitality and Service Management School, NHLStenden University of Applied SciencesThough happiness might be an interesting factor to consider in the discussion on retaining employees, only a limited number of studies on happiness of hospitality employees has been done. This master’s thesis study, rooted in the tradition of the interpretative phenomenological analysis, unpacks the connection of work experiences and feelings of happiness of five hospitality employees aged between 20 and 30. In-depth interviews revealed that happiness is found in moments of external recognition of professional achievements, while contributing to the company’s performance or to guest experiences. We see that these moments reinforce a high-performance attitude that, however, could also create a form of addiction. We recommend integrating appreciative feedback of staff achievements on a regular base during operations. Furthermore, we suggest staff coaching with the aim to develop self-awareness and self-acknowledgement.http://dx.doi.org/10.1080/22243534.2020.1790212added valueexternal recognitionhappinessinterpretative phenomenological analysistransient level |
| spellingShingle | Anne Eline Frederique Melief Jan Arend Schulp Marte Rinck de Boer Happiness at work: a phenomenological study of the experiences of hospitality industry employees Research in Hospitality Management added value external recognition happiness interpretative phenomenological analysis transient level |
| title | Happiness at work: a phenomenological study of the experiences of hospitality industry employees |
| title_full | Happiness at work: a phenomenological study of the experiences of hospitality industry employees |
| title_fullStr | Happiness at work: a phenomenological study of the experiences of hospitality industry employees |
| title_full_unstemmed | Happiness at work: a phenomenological study of the experiences of hospitality industry employees |
| title_short | Happiness at work: a phenomenological study of the experiences of hospitality industry employees |
| title_sort | happiness at work a phenomenological study of the experiences of hospitality industry employees |
| topic | added value external recognition happiness interpretative phenomenological analysis transient level |
| url | http://dx.doi.org/10.1080/22243534.2020.1790212 |
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