Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia

Chat Transcripts in the Context of the COVID-19 Pandemic: Analysis of Chats from the AskAway Consortia

Objective – During the COVID-19 pandemic, the majority of post-secondary institutions in British Columbia remained closed for a prolonged period, and volume on the provincial consortia chat service, AskAway, increased significantly. This study was designed to evaluate the content of AskAway transcr...

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Bibliographic Details
Main Authors: Barbara Sobol, Aline Goncalves, Mathew Vis-Dunbar, Sajni Lacey, Shannon Moist, Leanna Jantzi, Aditi Gupta, Jessica Mussell, Patricia L. Foster, Kathleen James
Format: Article
Language:English
Published: University of Alberta 2023-06-01
Series:Evidence Based Library and Information Practice
Online Access:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30291

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