Trust vs. Crisis

The three social phenomena -- norms, trust, and crisis -- are in this paper combined into one model that illustrates their function and relationship. Crisis is seen as a reaction to serious violations of expectations that leave people disoriented, insecure about situational norms, and unable to judg...

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Main Author: Kirsten Mogensen
Format: Article
Language:English
Published: The University of Akureyri 2014-06-01
Series:Nordicum-Mediterraneum
Subjects:
Online Access:http://nome.unak.is/nm-marzo-2012/vol-9-no-3-2014/73-conference-paper/485-trust-vs-crisis
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author Kirsten Mogensen
author_facet Kirsten Mogensen
author_sort Kirsten Mogensen
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description The three social phenomena -- norms, trust, and crisis -- are in this paper combined into one model that illustrates their function and relationship. Crisis is seen as a reaction to serious violations of expectations that leave people disoriented, insecure about situational norms, and unable to judge whom to trust. One logical solution to a crisis is to rebuild a shared understanding of the norms involved in any given context. Banking is used as a case. Central concepts are borrowed from Niklas Luhmann Trust (1968), Alf Ross Directives and Norms (1967), and Arthur G. Neal National Trauma & Collective Memory (1998).
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spelling doaj.art-309c534a899d4b30b1dfb313a13616ba2024-02-02T00:17:54ZengThe University of AkureyriNordicum-Mediterraneum1670-62421670-62422014-06-0193A5Trust vs. CrisisKirsten MogensenThe three social phenomena -- norms, trust, and crisis -- are in this paper combined into one model that illustrates their function and relationship. Crisis is seen as a reaction to serious violations of expectations that leave people disoriented, insecure about situational norms, and unable to judge whom to trust. One logical solution to a crisis is to rebuild a shared understanding of the norms involved in any given context. Banking is used as a case. Central concepts are borrowed from Niklas Luhmann Trust (1968), Alf Ross Directives and Norms (1967), and Arthur G. Neal National Trauma & Collective Memory (1998).http://nome.unak.is/nm-marzo-2012/vol-9-no-3-2014/73-conference-paper/485-trust-vs-crisissocial normstrustcrisisfunctional analysesbank advisorNiklas LuhmannAlf RossArthur G. Neal
spellingShingle Kirsten Mogensen
Trust vs. Crisis
Nordicum-Mediterraneum
social norms
trust
crisis
functional analyses
bank advisor
Niklas Luhmann
Alf Ross
Arthur G. Neal
title Trust vs. Crisis
title_full Trust vs. Crisis
title_fullStr Trust vs. Crisis
title_full_unstemmed Trust vs. Crisis
title_short Trust vs. Crisis
title_sort trust vs crisis
topic social norms
trust
crisis
functional analyses
bank advisor
Niklas Luhmann
Alf Ross
Arthur G. Neal
url http://nome.unak.is/nm-marzo-2012/vol-9-no-3-2014/73-conference-paper/485-trust-vs-crisis
work_keys_str_mv AT kirstenmogensen trustvscrisis