The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan
The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simulta...
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| Format: | Article |
| Language: | English |
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Universitas KH Abdul Chalim, Prodi Ekonomi Syariah
2023-11-01
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| Series: | Indonesian Interdisciplinary Journal of Sharia Economics |
| Subjects: | |
| Online Access: | https://e-journal.uac.ac.id/index.php/iijse/article/view/3613 |
| _version_ | 1797326427819868160 |
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| author | Macfiratul Fahra Sabhiena Agus Setiono |
| author_facet | Macfiratul Fahra Sabhiena Agus Setiono |
| author_sort | Macfiratul Fahra Sabhiena |
| collection | DOAJ |
| description |
The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simultaneous test (f test), and partial test (t test). The sample in this study was 112 people, while the application used to process research data was SPSS 22. The results of the study found that t count > t table was 0.211 < 1.981 and significant value was 0.833 < from alpha 0.05. This means that the quality of service does not have a positive and significant effect on customer satisfaction at the Grand Inna hotel. The results showed that t arithmetic > t table was 2.382 > 1.981 and the significant value was 0.019 < from alpha 0.05. This means that the facilities have a positive and significant effect on customer satisfaction at the Grand Inna hotel. It is proven by the results of the F (simultaneous) test, the calculated F value is 26.655 > the Ftable value is 2.69 and the significant value is 0.000 < from the alpha value of 0.05. The results showed that the variables of Service Quality and Facilities on Consumer Satisfaction had a positive and significant effect simultaneously and partially on Customer Satisfaction at Grand Inna Hotel Medan.
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| first_indexed | 2024-03-08T06:24:02Z |
| format | Article |
| id | doaj.art-30a239e2a6484cf79417250831fc4224 |
| institution | Directory Open Access Journal |
| issn | 2621-606X |
| language | English |
| last_indexed | 2024-03-08T06:24:02Z |
| publishDate | 2023-11-01 |
| publisher | Universitas KH Abdul Chalim, Prodi Ekonomi Syariah |
| record_format | Article |
| series | Indonesian Interdisciplinary Journal of Sharia Economics |
| spelling | doaj.art-30a239e2a6484cf79417250831fc42242024-02-03T15:15:57ZengUniversitas KH Abdul Chalim, Prodi Ekonomi SyariahIndonesian Interdisciplinary Journal of Sharia Economics2621-606X2023-11-016310.31538/iijse.v6i3.3613The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna MedanMacfiratul Fahra Sabhiena0Agus Setiono1Sekolah Tinggi Ilmu Manajemen Sukma, Medan, IndonesiaSekolah Tinggi Ilmu Manajemen Sukma, Medan, Indonesia The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simultaneous test (f test), and partial test (t test). The sample in this study was 112 people, while the application used to process research data was SPSS 22. The results of the study found that t count > t table was 0.211 < 1.981 and significant value was 0.833 < from alpha 0.05. This means that the quality of service does not have a positive and significant effect on customer satisfaction at the Grand Inna hotel. The results showed that t arithmetic > t table was 2.382 > 1.981 and the significant value was 0.019 < from alpha 0.05. This means that the facilities have a positive and significant effect on customer satisfaction at the Grand Inna hotel. It is proven by the results of the F (simultaneous) test, the calculated F value is 26.655 > the Ftable value is 2.69 and the significant value is 0.000 < from the alpha value of 0.05. The results showed that the variables of Service Quality and Facilities on Consumer Satisfaction had a positive and significant effect simultaneously and partially on Customer Satisfaction at Grand Inna Hotel Medan. https://e-journal.uac.ac.id/index.php/iijse/article/view/3613Service QualityFacilitiesCustomer Satisfaction |
| spellingShingle | Macfiratul Fahra Sabhiena Agus Setiono The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan Indonesian Interdisciplinary Journal of Sharia Economics Service Quality Facilities Customer Satisfaction |
| title | The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan |
| title_full | The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan |
| title_fullStr | The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan |
| title_full_unstemmed | The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan |
| title_short | The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan |
| title_sort | influence of quality of service and facilities on customer satisfaction at hotel grand inna medan |
| topic | Service Quality Facilities Customer Satisfaction |
| url | https://e-journal.uac.ac.id/index.php/iijse/article/view/3613 |
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