The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan

The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan

The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simulta...

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Bibliographic Details
Main Authors: Macfiratul Fahra Sabhiena, Agus Setiono
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2023-11-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
Service Quality
Facilities
Customer Satisfaction
Online Access:https://e-journal.uac.ac.id/index.php/iijse/article/view/3613

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